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American Express Travel

Intermediate Roving Travel Consultant (Permanent) Western Cape- Spearhead -Retail
Publication: 21 Jun 2013

Job Description

The incumbent of this role must effectively action the travel booking process at all levels, resulting in an efficient, effective and cost conscious travel service delivery and be able to move and work on different accounts when required.
 Ability to work on the Amadeus/Galileo GDS
 Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc
 Accurately complete all reissues
 Ability to complete all refunds accurately
Ensure corporate fares are utilized

 Understanding and adhering to the clients’ travel policies and procedures
 The ability to advise the solution to the problem
 A client centric mentality, with consistent extra mile service
 Ability to build relationships with TTS clients
 Immediate attention to any client complaint
 Adhere to client turnaround times

Availability

ASAP

Salary

Neg

Required Qualifications

 Matric Qualification
 Travel Diploma

 Minimum 4 years experience with at least 3 being in an intermediate role in a similar organisation
 Beginners and intermediate fares course
 Ticket reissue course
 Ticketing course
 Business with charm and savvy (Excl External Applicants)
 Customer service course
 Sound geographical knowledge
 Sound visa knowledge
 SAM and AGM course

Location

Spearhead

Application details

Contact Name :Nicole Gasser

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