Vacancies

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Travelstart

Fares Agent (Permanent) Western Cape- Cape Town CBD -Other
Publication: 08 Apr 2016

Job Description

Travelstart is the largest and fastest growing Online Travel agency on the African continent. Now in 15 countries throughout Africa, the Middle East and Turkey, Travelstart's main focus is to make travelling easier for customers in the aspects of planning and booking their trips - flights, hotels, car hire and holiday packages are easy to find with our industry-leading travel technology. We're a company with a global presence and a unique culture championed by more than 200 happy "Travelstarters" worldwide.

We are looking for a Fares Agent.

Required Qualifications

Role and Responsibilities:
  • First point of contact with clients;
  • Written and telephonic consultation with clients;
  • Amending, suspending or cancelling flight bookings;
  • Constantly maintaining a high quality and error free handling of tasks;
  • Servicing clients via phone and email within a designated time frame;
  • Monitoring bookings that have been placed on the amendments queue;
  • Offering clients options to reservations (e.g. finding alternative flights/dates etc);
  • Working with and applying airline rules on both international and domestic carriers;
  • Updating bookings with changes after confirming with client and sending out updated information;
  • Processing payment;
  • Close cooperation with suppliers in order to find best solution for clients;
  • Maintaining good and improving existing or initiating new relationships with suppliers;
  • Providing excellent customer service adhering to quality and quantity standards as specified by Travelstart.
Technical skill requirements:
  • Efficient working knowledge of Amadeus (or other GDS);
  • Minimum two years travel industry experience (minimum one year in fares);
  • Thorough understanding of airline rules and regulations;
  • Good writing skills; and
  • Good telephonic manner.
Listed below are the minimum requirements with regards to personal competency requirements needed for this role:
  • Time management;
  • Ability to follow set procedures;
  • Communication skills – verbal and written;
  • Listening skills;
  • Being able to multitask;
  • Diligent;
  • Attention to detail;
  • Accuracy;
  • Level of urgency;
  • Self-motivated;
  • Proactive with a positive approach; and
  • Honesty.

Location

Cape Town CBD

General Details

Travelstart Positions are open to South Africans or Permanent Residences of South Africa only.
If you are interested in this GREAT opportunity email your CV to hr@travelstart.com with Fares Agent in the subject line.
 
Any applicants not meeting the minimum requirements will not receive a response.
Please note that we reserve to right to amend, freeze the role or not hire. The final appointment will be at the discretion of Travelstart.

Good luck!

Application details

Contact Name :HR

Contact Phone:0214684300

Apply Now