Vacancies

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Rennies

Travel Manager (Permanent) Gauteng- Johannesburg -Other
Publication: 20 Apr 2016

Job Description

KEY PERFORMANCE OBJECTIVES

 

Operations Management

 

  • Manage productivity and ensure even work distribution through utilizing all technologies (Urgentivity/Analyzer)

  • Implement, Manage, Maintain and train technology systems and processes

  • Manage LD lists and Q’s, Unvoiced Tickets

  • Manage and measure quality of work and outputs

  • Monitor accurate CODS and exception reports

  • Create/update operations manual

  • Query resolution both finance and operations

  • Ensure finance processes are managed and monitored

  • Implementation and team training on new/changed account

     

    Application Support

     

  • Understand ongoing system related queries

  • Ensure all users are adequately trained on company software applications

  • Understand problems and look for solutions

  • Identify training needs and arrange relevant training

  • Process Service Requests by using help desk

  • Escalate call logs and get resolution on problems

  • Remain abreast of company policy changes and enhancements

  • Installation, rollout and monitor new products or enhancements

  • Seamless opening, closing and moving by using checklists

  • Understand and advise on functionality of Online booking tools

  • Implement, log and troubleshoot any client technologies     

              

    Retention

     

  • Client Experience Management

  • Complaints and compliments , keep logs

  • Manage adherence to Client Policies /SLA and Contractual Supplier Agreements

  • Supplier Relationship Management

  • Rollout and implement new/amended products

  • Load/test and monitor (spot checks) corporate rates and fares

  • Create account brief and on boarding of client and consultants

  • Client profile management

     

    Profitability

     

  • Profitability Management

  • Achieve budget profitability before overrides

  • Manage ADMS and write offs

  • Monitor and manage fees being charged

  • Assist/input with Budget process

  • Access and understand and analyse the Operating Statements and Ageing

     

    Revenue maximization

     

  • Maximise utilization of preferred suppliers

  • Manage refunds to clients

  • Ensure vouchers raised for all services sold

  • Manager AOT Q, log and charge out

     

    Cost Management

     

  • Manage own costs and time

  • Eliminate unnecessary financial loss

     

    People

     

  • Supervise workflow and work allocation

  • Ensure office adequately staffed at all times/Manage staff rosters

  • Manage staff morale

  • Coach, Mentor and Develop Staff

  • Manage Performance/KPA’s

  • Manage staff administration

  • Recruitment

  • Learning and Growth      

  • Personal Development Plan

  • Stay abreast of Role and Industry Knowledge

  • Develop an Industry based network and Grow Competitor Knowledge

  • Manage quality assurance programmes

  • Identify gaps and upskill

  • Living the Brand

  • Behave according to corporate values

  • Be a Team Player

  • Adhere to Rennies Travel code  of conduct

Availability

ASAP

Salary

Market Related

Required Qualifications

QUALIFICATIONS AND EXPERIENCE

 

  • Knowledge and understanding of the GDS and how to use it.
  • Strong product knowledge and awareness of all HRG, HRG Rennies Travel and supplier products and solutions.
  • Excellent knowledge and understanding of our customers.
  • Knowledge of relevant HRG Rennies Travel processes and policies.
  • Knowledge of HR processes and practices.
  • Knowledge of travel operations and Travel Industry.

  • Basic knowledge and understanding of business finance and budgeting

  • Knowledge and understanding of MS Office suite

  • Knowledge and understanding of change management principles

     

  • Grade 12

  • Travel Diploma or relevant equivalent

B Degree – Advantageous

Location

Johannesburg

General Details

Rennies Travel would like to appoint a Travel Manager for the Braamfontein GCC.

 

Successful candidates will be expected to embrace the Rennies Travel culture, and live the core values which underpin everything we do:

·         Integrity

·         Passion

·         Innovation

·         Inclusivity

·         Accountability

 

Interested parties should consider their current strengths in light of the requirements of this position, and their willingness to commit to the above. If interested, CV applications should be submitted to  Rae Oosthuizen at   Rae.Oosthuizen@renniestravel.com

NB: This appointment will be made in accordance with our commitment to Employment Equity.

Application details

Contact Name :Rae Oosthuizen

Contact Phone:011 407 2400

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