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American Express Travel

Senior Leisure Consultant (Permanent) Gauteng- Rivonia -Retail
Publication: 11 Jul 2016

Job Description

Responsible for providing travel services for the Leisure clients, handling any deviation travel requests, focusing on client's requests and requirements. This is inclusive of air, hotels, packages, car hire and any travel related services. Also responsible for maintaining a high level of customer service to clients and corporate referral

Availability

ASAP

Salary

Neg

Required Qualifications

Minimum 3 years as Senior Travel Consultant (Corporate or Leisure) Matric Relevant travel qualifications Fare and ticketing basic course Amadeus – full course

Location

Rivonia

General Details

  • Ensure that all relevant details are obtained from clients
  • Create all the necessary entries in Amadeus avoiding any fictitious information
  • Process client requests by conducting all required reservations
  • Build relationships with clients to ensure repeat business
  • Book air travel with various airlines bearing in mind our company’s relationship with preferred carriers
  • Book car hire using preferred suppliers wherever possible
  • Book hotel accommodation and travel packages, also remembering to use preferred partners
  • Provide clients with information with regard to travel Insurance
  • Manage and control your own queue in Amadeus
  • Arrange collection and delivery of travel documentation
  • Provide clients with travel itineraries
  • Arrange visas on request and provide relevant information
  • Follow-up on e-mail enquiries
  • Prepare and process quote requests
  • Sign on to Dashboard daily to obtain updates
  • Ensure that you update your product knowledge on an ongoing basis so that you maintain good knowledge
  • Accountable for all cash sales from clients
  • Using TDT for ticketing and Vouchers where required
  • Using of Swipe Request Form Using of Invoicing Request Form Obtaining CCCF copies where required
  • To ensure all monies are collected
  • Accountable for all ADM’s and errors – must work accurately at all times
  • Using operator online payment gateways to secure reservations where possible
  • Adhere to standard operating procedures at all times i.e. pre-seating clients, meals requests, before and after service etc.
  • Fully comprehensive confirmations detailing all
  • options/rules and restrictions/cancellation fees/change fees/ticketing time limits
  • Full understanding and following of divisional procedures
  • Accepting responsibility for your work and that of colleagues
  • Full understanding of transaction fees
  • Full use and understanding of Communicator and CRM
  • Ability to follow paperless procedure and 100% use of quality control
  • 3 international quotes, 2 domestic quotes, including the cheapest quote at the time
  • Logging all quotes, confirmations, client correspondences, tour operator quotes, calls etc in CRM daily
  • Assist with any task assigned to you by Management
  • Provide assistance to your team where necessary
  • Build a good team spirit with colleagues
  • Feedback as to whether tasks are completed in time and also attitude towards assisting others
  • Teamwork – assist your team as well as fellow colleagues as and when required.

 

 

Application details

Contact Name :Nomsa Mathebula

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