Vacancies

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American Express Travel

Senior Consultant (Permanent) Gauteng- Rivonia -Retail
Publication: 11 Jul 2016

Job Description

An outgoing person that enjoys working within a team, and is able to handle pressure, as this is a demanding environment.

The incumbent of this role must effectively action the travel booking process at all levels, resulting in an efficient, effective and cost conscious travel service delivery that differentiates Tourvest Travel Services. Ensure the ongoing of all-encompassing viability of the Tourvest Travel Services division.

 

Availability

ASAP

Salary

Neg

Required Qualifications

JOB CHALLENGES

  • Ability to handle pressure and volume
  • Offering a consistent extra mile service while adhering to the SOP and SLA
  • Client retention
  • Assist junior staff

EDUCATIONAL REQUIREMENTS

  • Matric Qualification
  • Travel Diploma

EXPERIENCE IN YEARS

  • Minimum 6 years’ experience with at least 4 being in a senior role in a similar organisation

KNOWLEDGE

  • Beginners, intermediate and advanced fares course
  • Ticket reissue course
  • Ticketing course
  • Super user courses
  • Business with charm and savvy
  • Customer service course
  • Sound geographical knowledge
  • Sound visa knowledge
  • SAM and AGM course

Location

Rivonia

General Details

REISSUING TICKETS, RESERVATIONS AND REFUNDS

  • Knowledge and work on the Amadeus/Galileo GDS
  • Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc.
  • Accurately complete all reissues
  • Ability to complete all refunds accurately
  • Ensure corporate fares are utilized

QUALITY CONTROL (QC) & RESERVATIONS

  • Limited QC rejections
  • Ability to accurately conclude multi-sector/round the world reservations

POLICIES AND PROCEDURES

  • Alignment to all TTS polices/procedures found on Dashboard
  • Fully conversant with the paperless procedure

STANDARD OPERATING PROCEDURES (SOP)

  • Full alignment to the TTS Standard Operating Procedures
  • Full understanding of the SOP  manual

PREFERRED PARTNERS AND CLIENT’S PROFILES

  • Fully conversant with preferred partners both of TTS and the client
  • Ability to update all travellers profiles client

PROFIT PERFORMANCE

  • Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings
  • No tickets to be on the uninvoiced ticket list
  • All ECC charges invoiced out the following day
  • All vouchers correctly issued and emailed to the client and supplier
  • Cost conscious for both TTS and the client

CLIENT SATISFACTION AND RELATIONSHIPS

  • Understanding and adhering to the clients’ travel policies and procedures
  • The ability to advise the solution to the problem
  • A client centric mentality, with consistent extra mile service
  • Ability to build relationships with TTS clients
  • Immediate attention to any client complaint
  • Adhere to TTS /client turnaround times

INTER-DEPARTMENTAL BUSINESS RELATIONSHIPS

  • Attendance of company meetings and functions/team building
  • Building and maintain multi- level relationship within TTS
  • Networking at industrial related events
  • Team player

Application details

Contact Name :Yolande Malebo

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