Vacancies

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American Express Travel

Operations Manager (BEE) (Permanent) Gauteng- Rivonia -Retail
Publication: 11 Jul 2016

Job Description

  • The incumbent is responsible for managing Team Leaders within their dedicated portfolio.  The individual is dedicated towards achieving highest profitability results, 100% staff & customer satisfaction.  Incumbent is expected to understand and expand on current operational structures and is responsible for the branch profitability and staff wellbeing. Agree joint strategies with CGM to achieve principle accountabilities as listed below i.e. increasing revenue  by growing existing client base and ensuring best practices and minimizes risk to company.

Availability

ASAP

Salary

Neg

Required Qualifications

JOB CHALLENGES

  • Leadership
  • Diversity / conflict management
  • SOP and SLA alignment
  • Ensuring a high performance culture
  • Multi-tasking
  • 90% client satisfaction on surveys
  • Limited staff lateral movement and turnover
  • Link between staff and CGM team

EDUCATIONAL REQUIREMENTS

  • Matric Certificate
  • Leadership course

EXPERIENCE IN YEARS

  • 3 years management experience
  • 7 years consulting experience

KNOWLEDGE

  • All fares courses mandatory
  • Super user course mandatory
  • 90% on senior Technical Test
  • HC/IR course
  • MS office proficient (word/excel/power point/presentation skills)
  • Advanced writing skills
  • Finance for non-financial managers

Location

Rivonia

General Details

REPORTS 

  • Trx fee income
  • Change fees
  • Productivity stats – calculation and delegation to team leaders
  • LCC correct sign on codes / invoicing/ passive sectors overview
  • Benchmark corrections
  • ECC invoicing
  • SEC report analysis and management
  • Leave management and audit of the team leader
  • Incentive calculations for the team leader
  • Preferred partner drive  - ability to change support instantly
  • Income statement budget vs actual per cost centre report
  • Branch expense sheet to be updated monthly and verified on income statement
  • Monthly consolidation of all team leader and Ops manager reports for Divisional Operations manager
  • Shadow fees
  • Productivity stats: manpower vs revenue <55% / 3x ctc / transaction based
  • Cash sales and pfiles per branch
  • Consolidate and maintain ops files from team leaders
  • Adhoc report

STAFF MANAGEMENT  AND OTHER

  • Management of the Roving team
  • Team leader 1/1’s weekly
  • Attendance of the Ops /CGM bi-monthly meeting
  • Attendance of the staff quarterly meeting and attendance of all your staff
  • Attendance of the bi-weekly AOD meetings
  • Attendance of the monthly ops manager meeting
  • Join daily team meetings once  every 6 weeks for in-houses and daily for BTC
  • Performance Management – reviews, skill ups and PDS’s for team leaders only
  • Training for team leaders/Rovers
  • Recruitment / CGM communication / TTS academy / staff employment check list
  • Increases / promotions  / staff movement and terminations
  • Feedback on exit interview to Div Ops and GM
  • Team leader and branch SOP audit review
  • Join Divisional Operations Manager Team leader meeting monthly
  • Communication of all staff movement with CGM and Staff member prior to the move taking place
  • Communication of staff sick and annual leave to client and CGM
  • Knowledge of staff’s Job descriptions and ensuring they are adhered to
  • Drive TTS Vision and Step Up Program to staff
  • Ability to consult if required
  • Successful New business implementation of any new account from all aspects

Application details

Contact Name :Yolande Malebo

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