Vacancies

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Club Travel

Hotel Reservations Agent (Permanent) Western Cape- Tygervalley -Other
Publication: 05 Sept 2016

Job Description

  • Be ready to assist all enquiries with a pleasant demeanour.
  • Provide our very valuable clients with quotations to suit their customers’ needs, according to Company standards.
  • Prepare and process quotes within time frame set by company (30 minutes for domestic, 1 hour for international )
  • Follow up on all quotes within 1 day.
  • Build a relationship with the client to ensure repeat business.
  • Liaise with key partners such as hotels and airlines regarding bookings and schedules.
  • Ensure that the client has been informed of the conditions of travel, in writing, before payment is accepted.
  • Create and update client’s booking file including client’s contact details and full details of quote and services offered.
  • Collect payment from clients while adhering to Company policy on form of payment and payment procedures.
  • Ensure all necessary documentation (itineraries, vouchers etc.) is issued within allocated time.
  • Assist with changes to travel arrangements and bookings where necessary.
  • Manage and control own queues.
  • Assist other consultants when required.
  • Check news on computer daily for updated knowledge and changes (Travelinfo).
  • Ensure technical & product knowledge is updated regularly.
  • Update and gain destination & product knowledge through educationals.
  • Attend industry workshops regularly.
  • General administration.
  • Remain flexible to the wider business needs of the company by rendering assistance for ad hoc projects and duties as required.

Required Qualifications

  • Strong sales focus
  • GDS competent (preferably Amadeus)
  • Computer literate with MS Office (Word, Excel, Outlook)
  • To be fully literate in English (spoken and written), and Afrikaans (spoken) is a recommendation
  • Excellent geography, destination and product knowledge is preferable
  • Outgoing and approachable with excellent customer service skills
  • Must be enthusiastic, friendly, and show initiative
  • Minimum one year retail travel consulting experience within a target driven environment
  • Passionate about travel and people
  • Attention to detail
  • Ability to excel under pressure

Location

Tygervalley

Application details

Contact Name :Wardah Smith

Contact Phone:021 970 7777

Apply Now