Vacancies

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Rennies

Receptionist (Permanent) Gauteng- Sunninghill -Other
Publication: 05 Oct 2016

Job Description

CUSTOMER EXCELLENCE:

  • Ensuring an effective reception function

    • Receive guests in a friendly, efficient, professional and neat manner.  Provide immediate service.

    • Contacting the relevant stakeholder advising them of the arrival of the visitor

    • Ensure security standards are adhered to

    • Arrange parking for guests (if required)

  • Ensuring an efficient and effective switchboard function

    • Answer and screen all incoming calls

    • Take and forward accurate messages

    • Contact Telephone department for repairs or maintenance in the event that the switchboard is not fully functional.

  • Handling complaints/queries effectively:

    • Handle all complaints relating to switchboard and reception

    • Respond to/resolve all queries/complaints effectively

       

      BUSINESS PROCESSES:

  • Receive external deliveries and distribute to the relevant parties within Rennies Travel

  • Telephone list is kept up to date.

  • Documents (both electronic and hard copy are filed accurately and timeously).

  • Maintain and update daily staff attendance register

  • Order office stationery via MyMarket online ordering

  • All orders received via email from consultants / processors are to be saved by name and date of travel in the correct folder on the G Drive. Hard Copy orders are to be scanned and then saved electronically by name and date of travel. Once scanned the hard copy needs to be filed alphabetically by month.

  • Receive, investigate, resolve and/or refer queries within 48 hours of receipt.

  • Documents are scanned and filed in an accurate manner thereby ensuring timeous retrieval and use.

  • All documents are filed correctly.  Zero filing errors.

  • All air tickets, vouchers and orders are filed in numerical order.

  • Call up the TINS report and prepare it for finance.

  • Check all tickets and orders against the TINS report.

  • Check all LSO’s and orders against the Day End report.

  • Prepare settle direct schedule for finance.

  • Prepare refund schedule ensuring that all back-up documentation is attached and dispatch to finance.

  • Register all Rennies invoice numbers against supplier invoice numbers in the relevant registers.

  • Request and follow up on all outstanding documents (orders and vouchers).

  • Ensure that all documentation is complete and correct (cost centre numbers, traveller details etc).

  • Manage the TC petty cash in line with standard operating procedures

  • Ensure that accurate records (including receipts) are kept for all petty cash transactions

 

FINANCIAL MANAGEMENT

  • Manage the TC petty cash efficiently; ensure that accurate records are kept

Manage own costs and ensure that these are kept to a necessary minimum (incl. stationery and telephone costs).

Availability

ASAP

Salary

Market Related

Required Qualifications

Matric

Diploma or certificate in office support.

 

  • Knowledge of switchboard operations.

  • Knowledge of reception and related duties

  • Knowledge of MS Office (e-mail, calendar, schedule, MS Word, MS Excel, Share-point)

  • Knowledge and understanding of filing systems.

  • Knowledge and understanding of travel terminology.

  • Knowledge and understanding of how to use a scanner.

  • Knowledge and understanding of the DCC and QC business processes.

  • Basic knowledge of HRG RT structure and products

Location

Sunninghill

General Details

Rennies Travel would like to appoint a Receptionist at PWC - Sunninghill

 

Successful candidates will be expected to embrace the Rennies Travel culture, and live the core values which underpin everything we do:

·         Integrity

·         Passion

·         Innovation

·         Inclusivity

·         Accountability

 

Interested parties should consider their current strengths in light of the requirements of this position, and their willingness to commit to the above. If interested, CV applications should be submitted to  Bronwyn.Tingley@renniestravel.com 

 

NB: This appointment will be made in accordance with our commitment to Employment Equity.

Application details

Contact Name :Bronwyn.Tingley

Contact Phone:011 291 6200

Apply Now