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Club Travel

Travel Team Support Agent (Permanent) Western Cape- Tygervalley -Other
Publication: 03 Nov 2016

Job Description

The main purpose of this role is to provide information, administrative support and online booking services as part of the Travel Team.  This role requires efficiency, accuracy, delivering exceptional customer service and ensuring a positive image of the company brand.

  • Assist clients telephonically or via email
  • Acknowledge all online queries within 1 hour
  • Ascertain client’s needs and advise suitable products and services.
  • Assist clients telephonically and/or via e-mail with any website queries
  • Issue all low cost carrier bookings made on the website or in store
  • Process clients’ bookings including pre-seating, meals and any special requirements.
  • Ensure that the client has been informed of the conditions of travel, in writing, before payment is accepted.
  • Create and update client’s booking file including client’s contact details and full details of fare quoted and services offered.
  • Inform clients of Terms and Conditions as well as those of the suppliers.
  • Ensure all necessary documentation is issued within allocated time.

Required Qualifications

  • Certificate or preferably a National Diploma in Travel and Tourism
  • Minimum 1 year leisure consulting experience
  • Basic GDS knowledge in Amadeus preferably 
  • Strong geography, destination and product knowledge
  • Own transportation and driver's license
  • Outgoing and approachable with excellent customer service skills
  • Excellent verbal and written communication skills
  • Passionate about travel and people
  • Computer literate with MS Office
  • Attention to detail

Location

Tygervalley

General Details

http://careers.clubtravel.co.za

Application details

Contact Name :Wardah Smith

Contact Phone:021-9707777

Apply Now