Vacancies

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Rennies

Executive Head – Always on Travel (AOT) (Permanent) Gauteng- Johannesburg -Other
Publication: 03 Jan 2017

Job Description

KEY PERFORMANCE OBJECTIVES

 

(Products, services, and information which the individual must provide to external individuals or groups, or one another to accomplish the organisation’s strategy)

 

Key Objectives

  • Proactively manage the profitability of the AOT business.

  • Effectively manage and lead change

  • Proactively manage the performance of the Personal Travel and Renniestravel.com Concierge Team

  • Implement and manage effective performance of employees to achieve the strategic objectives

  • Ensure exceptional and consistent client service

  • Manage and achieve process efficiencies

  • Implement and manage the HRG Rennies Travel/ other TMC’s strategy to achieve specific deliverables.

 

Strategy input:

  • Implement and drive the strategic objectives of the business

  • Provide strategic input to EXCO.

 

Communication/Internal Relationships:

  • Understand the company culture, structure and dynamics and use this to continuously improve the running AOT

  • Network across divisions and share ideas, experiences and information

  • Retain technical awareness and ensure changes and enhancements are communicated effectively to the entire AOT team

  • Ensure there are open, honest communication channels in order for all people to understand and support the strategy and all change initiatives.

 

Project management:

  • Recognise the critical nature of project management and ensure that AOT business initiatives are implemented timeously

  • Be involved with the implementation of new business initiatives. He/she will also be involved in specifying changes to existing business processes and products

  • Recognise the importance of implementing, managing and measuring the teams adherence and usage of all new enhancements relating to Renniestravel.com

 

Process management:

  • Ensure process standardisation is implemented and maintained and identify areas requiring corrective action

  • Analyse levels of complaints and queries and plan and implement appropriate corrective and preventative actions

  • Ensure ALL AOT processes are regularly reviewed and processes are improved where appropriate

  • Ensure ALL Renniestravel.com Mid Office processes are regularly reviewed and recommendations submitted for enhancements

  • Ensure all processes are documented and aligned to the service strategy.

 

Client relationships:

  • Deeply understand client needs and work with the business development team to implement and manage the service strategy

  • Understand the fee and service models

  • Understand and deliver on global and national account requirements

  • Ensure that the service strategy is delivered effectively in line with the high, low and no touch solutions

  • Ensure that the standards of service provided by AOT exceed client expectations

  • Assist New Business Sales in putting together RFP‘s and tenders for new business

  • Manage client complaints proactively and ensure resolution through utilisation of all company resources

  • Ensure that opportunities to expand new business and to retain existing business are effectively managed.

 

Quality management:

  • Constantly evaluate and manage quality control processes

  • Ensure all SLA agreements are adhered to and monitored with feedback to relevant stakeholders

 

Supplier management:

  • Manage relationships with preferred partners and suppliers and ensure that these relationships are approached on a win-win basis to provide the shared client with maximum value.

 

People management:

Ensure that the right training and development, mentorship, and coaching opportunities exist for employees; empower and enable the people within the region.

  • Create and implement growth and succession planning across the entire region

  • Manage performance and productivity

  • Recruit and retain the right people

  • Ensure that each person has a personal development plan

  • Ensure that the performance of all employees is appraised and effectively managed

  • Maintain a positive and energetic team, where ideas, views, knowledge and values are shared

  • Ensure that time is managed in a cost effective and productive way

  • Keep the team fully aware of and conversant with clients’ changing value requirements

  • Ensure self and managers possess an excellent understanding of all company products, particularly those that differentiate the company and that offer alternative revenue sources.

 

Financial management:

  • Ensure acceptable audit results from financial and quality audits – internal and external

  • Ensure maximum expense control, productivity and profitability in areas where he/she can control and influence

  • Ensure that all financial targets are met and exceeded.

 

Technology management:

A thorough understanding of travel technology and its benefits. The ability to effectively implement selected technology in the region and give input into the continual improvement of this technology.

  • Renniestravel.com including Chat/ MidOffice

  • OBT – understanding of all OBT solutions and support

  • Renniestravel.com and other TMC operating systems

  • Genesys – including all workflow/ support/ data analysis

Leadership around the creation of environments that enable employees to adopt new technology and processes.

Availability

ASAP

Salary

Market Related

Required Qualifications

QUALIFICATIONS AND EXPERIENCE

 

  • MBA or appropriate business degree or qualification.

  • Relevant tertiary qualification or equivalent experience

Location

Johannesburg

General Details

Rennies Travel would like to appoint an Executive Head – Always on Travel (AOT) for the AOT after-hours division.

(JHB Braamfontein)

 

Successful candidates will be expected to embrace the Rennies Travel culture, and live the core values which underpin everything we do:

·            Care and respect for every individual

·            High quality standards and performance

·            Obsession with customer service and personal attention

·            Integrity & honesty; confidentiality

·            Enthusiasm and passion.

 

Interested parties should consider their current strengths in light of the requirements of this position, and their willingness to commit to the above. If interested, CV applications should be submitted to Lynn Howarth Lynn.Howarth@renniestravel.com  with the subject line “Vacancy”.

 

NB: This appointment will be made in accordance with our commitment to Employment Equity.

 

PRIMARY PURPOSE OF THE JOB

 

Manages a team of Concierge, Travel Managers and Travel Consultants whose responsibility it is to fulfil Concierge, Business and Leisure travel needs with the objective of achieving a great client experience, employee job satisfaction and company profitability.

 

SECONDARY PURPOSE OF THE JOB

 

The satisfactory and proactive management of all operational activities relating to the delivery of a consistent, quality and measurable service for AOT and renniestravel.com.

Application details

Contact Name :Lynn Howarth Lynn.Howarth@renniestravel.com

Contact Phone:011 407 2400

Apply Now