Vacancies

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American Express Travel

Intermediate IT Technician (Permanent) Gauteng- Rivonia -Retail
Publication: 06 Feb 2017

Job Description

TTo provide 2nd line support to the business as per Service Level Agreement (SLA). To take calls, logging and update customer queries using the provided call management system as per operating procedures. Assist users with resolving system problems while managing expectations. The case resolutions will range from basic technical repairs and knowledge base to in-depth technical solutions.

Availability

ASAP

Salary

Neg

Required Qualifications

  • 3-5 years’ experience in a similar role

  • Matric Qualification

  • A+ N+ Qualification

  • MCP Certificate

Location

Rivonia

General Details

HARDWARE

  • Provide with desktop support

  • Responsible for logging and managing calls

  • Experience with PBX and telephonic equipment

  • Assist with mobile device setup and configuration

  • Setting up of hardware

  • Support wired and wireless network

  • Setting up and maintaining of desktop computers

SOFTWARE

  • Support and maintain Windows Workstation OS’s
  • Ability to operate Company Desktop Software
  • Knowledge and experience to operate and install Microsoft productivity suites. (Office, Visio etc.)
  • Install, test and document new software and solutions
  • Ensure that anti-virus software is installed, configured, and regularly updated

KNOWLEDGE

  • Knowledge of IT best practice & procedures
  • Sound understanding of desktop, laptops, printers, servers & networks
  • Basic knowledge of PC Hardware configuration

Application details

Contact Name :Yolande Malebo

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