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Rennies

VIP Travel Consultant (Permanent) Gauteng- Johannesburg -Other
Publication: 17 Feb 2017

Job Description

CUSTOMERS

Excellent customer service:       Completely handle all aspects of domestic, regional and international travel reservations.

                                                    Leisure reservations for VIP family members.

                                                    Priority handling of reservations and requests ensuring quality control.

                                                Arrange additional concierge services where clients require such services.

Client Travel Queries:                 Receive and resolve travel queries from clients, e.g. provide assistance to the client in the event that they are stranded, missed the flight, etc.

Customer service delivery:         Ensure strict adherence to the customer's travel policy and contractual supplier agreements

                                                Ensure client information is kept up to date, accurate and complete.

                                                Responsible for accuracy and completeness of customer profile information

 

BUSINESS PROCESSES

Adherence to relevant

business processes:                 VISA and Passport applications

                                                Issue the travel documents, i.e. car hire, hotel and airline vouchers to the client as per the client’s preferred method and ensure timeous and accurate delivery.

                                                    Notification of VIP status to suppliers.

                                                    Personal itinerary planning for business and leisure travel.

                                                    Pre-seating and special meal requests, involving personal calls to airline.

                                                    Waitlist clearance. Online Check-ins.

 

FINANCIAL

Revenue maximization:              Provide relevant documentation to back-office support staff (cost centers, trip approval, order number with a copy of the order form)

                                                Ensure maximum utilization of preferred suppliers.  Flag out-of-policy arrangements to Travel Manager

                                                Responsible for accuracy and efficiency in all areas of consulting thus eliminating unnecessary financial loss.  Ensure that all quotes are accurate through an advanced understanding of the system

 

 

LEARNING & GROWTH

Self-development:

 

Provide input into and agree to the implementation training and development according to Personal development plan. 

  • Read and research information in order to remain abreast with changes within the market.  Read travel alerts, relevant travel publications (TNW) and keep abreast of destinations where travelers frequently go.

Availability

ASAP

Salary

Market Related

Required Qualifications

Grade 12

Diploma in Travel and Tourism.

5 years industry experience will be an added advantage.

Location

Johannesburg

General Details

 

Rennies Travel would like to appoint a VIP Travel Consultant at Standard Bank  Simmonds Street

 

Successful candidates will be expected to embrace the Rennies Travel culture, and live the core values which underpin everything we do:

- Integrity

- Passion

- Innovation

- Inclusivity

- Accountability

 

Interested parties should consider their current strengths in light of the requirements of this position, and their willingness to commit to the above. If interested, CV applications should be submitted to Bronwyn Davey Bronwyn.Davey@renniestravel.com    

 

NB: This appointment will be made in accordance with our commitment to Employment Equity.

Application details

Contact Name :Bronwyn Davey

Contact Phone:011 407 2400

Apply Now