Vacancies

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Rennies

Business Manager (Permanent) Gauteng- Johannesburg -Other
Publication: 03 Mar 2017

Job Description

KEY PERFORMANCE OBJECTIVES

 

(Products, services, and information which the individual must provide to external individuals or groups, or one another to accomplish the organisation’s strategy.)

 

Productivity

  • Document count:

    • Operations – achieve budgeted document count for the customer’s operation.

 

  • Resource and Process Management:

    • Correct resource allocation in line with business mix

    • Manage & achieve process efficiencies

    • Implement & maintain standardised process 

    • Analyse levels of operation’s complaints & queries. Planning and implementation of preventative actions  

    • Manage process and technology implementation and improvements nationally and internally

    • Identify the key opportunities to improvement based on insight/ access into industry best practice and expertise

    • Drive the prioritisation and communication of the improvement activities.

 

Retention

  • Customer service delivery:

    • Account retention and growth

    • Shape and deliver new business strategies in line with customer demands

    • Customise quality service for all customers and customer types

    • Manage the preferred partners’ programme and monitor supplier relationships with the customer

    • Innovative solution offering to customer in order to retain and grow our business

    • Build and maintain strategically important relationships

    • Negotiate best value deals for the customer

    • Analyse customer data to make valid recommendations.

 

Profitability

  • Budgets and reports:

    • Prepare and manage budget

    • Prepare quarterly financial and business reports

    • Prepare Budget forecast.

 

  • Profitable before supplier overrides:

    • Achieve budget profitability before overrides.

 

  • Revenue maximisation:

    • Managing to contract, reviewing – fees and operational costs 

    • Accuracy and completeness of fees charged

    • Maximum utilisation of preferred suppliers

    • Accuracy and efficiency in all areas of consulting, thus eliminating unnecessary financial loss

    • Improve operating margin

    • Manage financial aspects of the contract agreement with the customer.

 

People

  • People Management:

    • Clearly communicating the direction so that all teams are working effectively and efficiently towards the agreed goals   

    • Recruitment Talent

    • Ensuring personal and business-relevant growth per individual i.e. ensure that staff have the required skills, experience and competence to perform optimally (including technology and process skills and knowledge)

    • Effectively implement and manage the performance management process

    • Effectively manage leave

    • Ensure effective team communication

    • Assist staff in solving operational problems

    • Ensure that the travel centre is resourced correctly i.e. right people in the right jobs

    • Ensure staff retention as per remuneration, recognition and rewards agreement

    • Management of staff files

    • Effective work delegation amongst consultants

    • Provide users with on-the-job training (including training on new technology)

    • Monitor morale and motivate staff with regards to new business developments.

 

  • Learning and Growth:

    • Self-development – read and research information in order to remain abreast with changes within the Travel Industry

    • Manage own development via a structured PDP

    • Mentor & Coach junior travel consultants

    • Resource utilisation – Nationally & Globally.

 

  • Living the Brand:

    • Business contribution – via management actions

    • Living the corporate values

    • Team Player – participating in all company initiatives

    • HRG Rennies Travel Code of Conduct.

Availability

ASAP

Salary

Market Related

Required Qualifications

  • HRG Rennies Travel products and services

  • HRG Rennies Travel policies and procedures

  • Travel related systems and procedures

  • Sound understanding of domestic and internal fares

  • Regional booking requirements

  • National and International destinations

  • Business Acumen

  • People Management

  • HRG and global impact that HRG has on the market

  • LSO’s

  • Customer SLA and its impact on the delivery of service to the customer

  • Financial understanding

  • 8-10 years’ experience in the retail travel industry

  • Diploma in Travel and Tourism.

Location

Johannesburg

General Details

Rennies Travel would like to appoint a Business Manager for Standard Bank.

 

Successful candidates will be expected to embrace the Rennies culture, and live the core values which underpin everything we do:

  • Integrity
  • Passion
  • Innovation
  • Inclusivity
  • Accountability

 

Interested parties should consider their current strengths in light of the requirements of this position, and their willingness to commit to the above. If interested, CV applications should be submitted to Rae.Oosthuizen@renniestravel.com  

Application details

Contact Name :Rae Oosthuizen

Contact Phone:011 407 2400

Apply Now