Vacancies

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Rennies

Helpdesk Manager (Permanent) Gauteng- Braamfontein -Other
Publication: 30 Mar 2017

Job Description

  • Ensure that all users are adequately trained on online booking and profile tool applications: providing end user support and training (1 on 1, telephonic, on-the-job and/or workshop based.)
  • Evaluation and training of External Support Consultants.
  • Writing and updating simple user documentation on relevant, software/products.
  • OBT and Profiler training of End User Clients
  • Onsite Support for New Clients
  • Actioning of help desk calls timeously.
  • Process service requests by using help desk function to access and respond to user queries and problems.
  • Seamless opening/closing/moving procedures.
  • Use checklist and maintain communication with relevant stakeholders.
  • Consult to and participate in strategic company projects.
  • Provide specialist knowledge to projects and customers.
  • Implementation and rollout of products.
  • Following rollout schedule and adhering to installation policy for new/enhanced products.
  • Online Booking tool Technical setup and support
  • Ensuring that company policies and processes are adhered to relevant to Systems Support.
  • Remain abreast of company policy changes and enhancements.
  • Provide a high quality professional service to both internal and external customers
  • Timeous response to customer needs.
  • Accessible to clients.
  • Information and advice to clients is considered to be of a high quality and is accurate.
  • Management of the external support team in delivering a service to the business and meeting their individual KPA, to achieve the strategic goal of the business.
  • Consistently look for opportunities around creating efficiency and reduce the support needed in the business.
  • OBT client scoping and setup
  • Profile client scoping and setup

Availability

ASAP

Salary

Market Related

Required Qualifications

  • Matric Qualification

  • Diploma in Travel and Tourism (Or Similar)

  • MS Office

  • Knowledge of GDS System (Galileo, Amadeus, Sabre)

Location

Braamfontein

General Details

Rennies Travel would like to appoint a Helpdesk Manager in Johannesburg.

 

Successful candidates will be expected to embrace the Rennies Travel culture, and live the core values which underpin everything we do:

- Integrity

- Passion

- Innovation

- Inclusivity

- Accountability

 

Interested parties should consider their current strengths in light of the requirements of this position, and their willingness to commit to the above. If interested, CV applications should be submitted to Kerrigan Padayachee Kerrigan.Padayachee@renniestravel.com    

NB: This appointment will be made in accordance with our commitment to Employment Equity.

Application details

Contact Name :Kerrigan Padayachee

Contact Phone:011 407 2400

Apply Now