Vacancies

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American Express Travel

Senior IT Technician (Permanent) Gauteng- Rivonia -Other
Publication: 23 Aug 2013

Job Description

To provide 1st and 2nd line support to the business as per Service Level Agreement (SLA). To take calls, logging and update customer queries, technical diagnostics/troubleshooting and managing customer expectations. The case resolutions will range from basic technical repairs and knowledge base to in-depth technical solutions.

Hardware  Provide with desktop support
 Responsible for logging hardware calls
 Experienced to work with PABX and telephonic equipments
 Ensure the execution of cell phone and PDA support
 Setting up of hardware failures
 Maintain wired and wireless network, desktop and server computer
Software
 Upgrade Windows XP/Vista and Windows 7
 Ability to operate Company Desktop Software
 Knowledge and experience to operate and install MS Office 2003, 2007 and 2010
 Installing and testing new software
 Ensure that unti-virus software is installed, configured, and regularly updated
IT Policies and Procedure  Ensure that IT policies and procedures are complied with.
 Ensure the safe use of IT equipment and systems
Queries Management  Respond to queries as per calls logged
 Record and respond to technical queries through the IT helpdesk system
Analysis  Identify and analyze all software, hardware other and peripherals manual instructions
Workstations  Preparing and configuring workstations as requested
 Provide Windows Exchange Email Server and Active -Directory Support
Knowledge Base  Log solutions discovered from everyday IT problems on knowledge base
 Able to access the application when required
Ad-Hoc
 Assist and support with IT projects when required
 Assist with maintenance of knowledge base
Customer Service  Up skill users in the business on occurring IT problems
 Constantly do follow-ups to assess customer satisfaction level
Problem Solving  Ability to evaluate technical problems
 Escalate uncertain problems to 3rd party

Availability

ASAP

Salary

Neg

Required Qualifications

MINIMUM QUALIFICATION AND EXPERIENCE REQUIRED FOR THE JOB
EDUCATIONAL REQUIREMENTS  Matric Qualification
 A+ N+ Qualification
 MCP Certificate
EXPERIENCE IN YEARS  3 years experience in a similar role
KNOWLEDGE  Knowledge of IT best practice & procedure
 Sound understanding of desktop, laptops, printers, servers & network support
 Basic knowledge of PC Hardware configuration

Location

Rivonia

General Details

MCSE or similiar a must , must have own transport

Application details

Contact Name :Nicole Gasser

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