Vacancies

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Rennies

Operations Manager - Sasol Inhouse (Permanent) Gauteng- Sandton -Other
Publication: 23 Jun 2017

Job Description

KEY PERFORMANCE AREAS:

 

Strategy input:             The Operations Manager needs to:

        • Understand the industry; current and future.

        • Have a Sasol l view of travel trends and benchmarking analysis. 

        • Understand competitor activity and related opportunities and position HRG Rennies Travel to capitalise on unique strengths in relation to competitors.

        • Understand and manage the complexities of the various stakeholder relationships

           

          Communication:

        • Understand the company culture, structure and dynamics and use this to continuously improve the running of the division. 

        • Network across divisions and share ideas, experiences and information.

        • Retain technical awareness and ensure changes and enhancements are communicated effectively to the division.

        • Ensure there are open, honest communication channels. Develop individual Key performance areas within the division in line with the unit’s strategy.

        • Continuously coach and mentor staff with the aim of improvement of performance

        • Monitor morale and motivate staff

           

          Project Management:        

  • Recognise the critical nature of project management and ensure that regional business initiatives are implemented timeously.

  • Be involved with the implementation of new business initiatives.  He/she will also be involved in specifying changes to existing business processes and products.

     

    Process Management: 

  • Ensure process standardisation is implemented and maintained and be able to identify areas requiring corrective action. 

  • Analyse levels of branch complaints and queries and plan and implement appropriate preventative actions. 

  • Ensure processes are regularly reviewed and processes are improved where appropriate, in line with Sasol best practise

  • Ensure all processes are documented accordingly and aligned to the service strategy.

  • Ensuring that ADMS are resolved speedily and corrective measures are put in place to reduce these

  • Assist with the management of the budget guarding against over and under expenditure

     

    Client Relationships: 

  • Deeply understand Sasol needs and work with the Divisional Executive to implement and manage the service strategy

  • Understand and provide input to the fee and service models. 

  • Understand and deliver on Sasol accounts requirements including the enforcement of Sasol travel policy

  • Ensuring the service strategy is delivered effectively in line with the high, low and no touch solutions.

  • Constant review and measurement of the solutions provided.

  • Ensuring the standards of service provided by the division are world-class.

  • Assisting new business sales in putting together RFP‘s and tenders for new business.

  • Managing client complaints proactively and ensuring resolution through utilisation of all company resources.

  • Managing opportunities to expand new business and to retain existing business.

Must be prepared to take afterhours calls to assist clients where necessary

Availability

ASAP

Salary

Market Related

Required Qualifications

  • Relevant tertiary qualification or equivalent experience

Business related degree or qualification (e.g. B.Com) would be an advantage but is not necessary.

Location

Sandton

General Details

Rennies Travel would like to appoint an Operations manager at our Sasol in-house in Sandton.

 

Successful candidates will be expected to embrace the Rennies Travel culture, and live the core values which underpin everything we do:

 

- Integrity

- Passion

- Innovation

- Inclusivity

- Accountability

 

Interested parties should consider their current strengths in light of the requirements of this position, and their willingness to commit to the above. If interested, CV applications should be submitted to

Lynn Howarth at Lynn.Howarth@renniestravel.com  

 

NB: This appointment will be made in accordance with our commitment to Employment Equity.

PRIMARY PURPOSE OF THE JOB

 

This position is responsible and accountable for our Sasol In-house and effective servicing of clients from this division.  The Operations Manager is responsible for a team of consultants and processers. 

The finance manager and the strategic account managers will work very closely on a collaborative basis with the Operations Manager, as will the other business divisions to ensure support and strategy alignment.

The Operations Manager is responsible for the achievement of all standardisation and change management processes within the Sasol environment and will ensure the implementation of strategic initiatives to ensure exceptional and consistent service levels within hybrid solutions.

In essence, the Operations Manager needs to:

 

  • Effectively manage and lead change

  • Implement and manage effective performance of employees to achieve the strategic objectives

  • Ensure exceptional and consistent client service

  • Manage and achieve process efficiencies

  • Implement and manage the HRG Rennies Travel strategy to achieve specific measureables for the region.

Application details

Contact Name :Lynn Howarth

Apply Now