Vacancies

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Oyster Box Hotel

Reservationist (Permanent) Kwazulu Natal- Umhlanga -Other
Publication: 06 Sept 2013

Job Description

To ensure the highest standard of performance and service is achieved when reserving accommodation and additional services for The Oyster Box Hotel. To ensure the accuracy of all reservations and exceptional five star standards with all interactions.

Availability

Immediate

Salary

R7K negotiable

Required Qualifications

• Matriculation certificate (or the equivalent)
• Hotel Management Diploma would be an added advantage.
• Minimum of 2 years experience in a five star establishment or a similar position
• Must be well spoken and possess excellent people, communication and organizational skills
• Fully computer literate in MS Word, Excel and outlook
• Understand and have a good working knowledge of OPERA
• Have a thorough knowledge of policies and procedures regarding hotel reservations i.e. room types, rates, allocations and future availability, deposits, payment and cancellation policies and procedures
• Able to work shifts

Location

Umhlanga

General Details

• To be fully familiar with the short and long term availability of the hotel
• To up sell wherever possible
• To ensure that all telephone enquiries are handled politely and professionally and that your telephone technique etiquette and voice tone are appropriate
• Ensure that all written (fax and email) reservation enquiries are professionally responded to within 4-6 hours
• Effectively control and manage any overbooking situation, in accordance with the Hotels overbooking process. To bring any overbooking situation to the attention of the Reservations Manager
• Ensure all deposits are requested and pro-forma invoices timeously forwarded. Follow up on all voucher, guarantees and deposits
• Ensure that all details for the following days arrivals are accurate and complete including reservations requests, rates and web availability updates, deposits and payments due etc.

Application details

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