Vacancies

12...99100101102103104105106107...221222

Club Travel

Customer Services Manager (Permanent) Western Cape- Tygervalley -Other
Publication: 21 Jul 2017

Job Description

Main Purpose

Interact with customers to provide and process information in response to enquiries, concerns and requests about products and services.

  • Deal directly with customers either by telephone or electronically
  • Respond promptly to customer enquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle enquiries and complaints
  • Direct requests and unresolved issues to the designated resource
  • Record details of enquiries, comments and complaints
  • Record details of actions taken
  • Manage administration
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions

Required Qualifications

  • Matric with at least 5 years of retail travel experience
  • General education degree or equivalent (advantageous)
  • At least 5 years of retail travel experience
  • Intermediate GDS experience
  • Leadership experience advantageous
  • Knowledge of customer service principles and practices
  • knowledge of relevant computer applications
  •  knowledge of administrative procedures
  • excellent travel product knowledge
  • interpersonal skills
  • excellent communication skills - verbal and written
  • excellent listening skills
  • problem analysis and problem-solving
  • attention to detail and accuracy
  • data collection and ordering
  • customer service orientation
  • adaptability
  • initiative
  • stress tolerance

Location

Tygervalley

General Details

Please visit Club Careers on http://careers.clubtravel.co.za

Application details

Contact Name :Wardah Smith

Contact Phone:021-9707777

Apply Now