Vacancies

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Flightsite

Call Centre Agent (Permanent) Western Cape- Tygervalley -Other
Publication: 17 Aug 2017

Job Description

Main Purpose

Would you like to be part of a growing business with phenomenal potential? Online travel is the future and it is exciting! Our company is growing (fast!) and we need you to join us if you want to be part of something new and innovative. We deal with hundreds of customers per day issuing tickets and planning trips and if you can share our vision we would like to show you what our website does, so come talk to us.

 

Required Qualifications

  • Assist clients telephonically or via email
  • Acknowledge all online queries within 1 hour
  • Ascertain client’s needs and advise suitable products and services.
  • Prepare and process quotes within the same day, alternatively make contact with the client to advise on progress of booking the same day.
  • Follow up on all quotes within 48 hours.
  • Liaise where necessary with tour operators and other key partners such as hotels and airlines regarding bookings and schedules.
  • Advise clients regarding passports, visas, foreign exchange, travel insurance, car parking, car hire, transfers, accommodation and excursions.
  • Process clients booking including pre-seating, meals and any special requirements.
  • Ensure that the client has been informed of the conditions of travel, in writing, before payment is accepted.
  • Create and update client’s booking file including client’s contact details and full details of fare quoted and services offered.
  • Inform clients of Flightsite’s Terms & Conditions as well as those of the suppliers.
  • Ensure all necessary documentation is issued within allocated time.

Location

Tygervalley

General Details

  • Minimum 2 years leisure consulting experience
  • Strong geography, destination and product knowledge
  • GDS proficient (preferably on Amadeus)
  • Sales focused with experience of working in a target driven environment
  • Outgoing and approachable with excellent customer service skill
  • Excellent verbal and written communication skills
  • Passionate about travel and people
  • Computer literate with MS Office
  • Attention to detail

Application details

Contact Name :Tammy Arendse/Wardah Smith

Contact Phone:021-9707777

Apply Now