Vacancies

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Flightsite

Customer Services Manager (Permanent) Western Cape- Tygervalley -Other
Publication: 27 Sept 2017

Job Description

Main Purpose

Interact with customers to provide and process information in response to enquiries, concerns and requests about products and services.

  •  Deal directly with customers either by telephone or electronically
  •  Respond promptly to customer enquiries
  •  Investigate, handle and resolve customer complaints
  •  Obtain and evaluate all relevant information to handle enquiries and complaints
  •  Develop any training modules required to prevent future complaints
  •  Direct requests and unresolved issues to the designated resource
  •  Record details of enquiries, comments and complaints
  •  Record details of actions taken
  •  Manage administration
  •  Communicate and co-ordinate with internal departments
  •  Follow up on customer interactions
  •  Identify gaps and improvements in client processes, including but not limited to, online processes and offline processes
  •  Provide support and training for the implementation of new processes

 

Required Qualifications

  • Matric, general education degree or equivalent
  • Knowledge of customer service principles and practices
  • Knowledge of relevant computer applications
  • Knowledge of administrative procedures
  • Numeric, oral and written language applications
  • Travel product knowledge
  • Interpersonal skills
  • Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Data collection and ordering
  • Customer service orientation
  • Adaptability
  • Initiative
  • Stress tolerance

Location

Tygervalley

Application details

Contact Name :Tammy Arendse/Wardah Smith

Contact Phone:021-9707777

Apply Now