Vacancies

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Travel With Flair (TWF)

Customer Care & CRM Coordinator (Permanent) Gauteng- Pretoria - Menlopark -Other
Publication: 27 Oct 2017

Job Description

Ø  Take full responsibility for handling of relevant customer complaints, queries and requests for information (end-to-end). Ensure that both an appropriate and adequate investigation takes place in all cases. This includes the recording of all communications between the various parties and all information taken into consideration.

Ø  Carry out relevant research and surveys as required and requested by Management.

Ø  Prepare daily, weekly, monthly statistical reports as appropriate.

Ø  Aid the Sales Manager in ensuring that all relevant standards within the customer charter are met.

Ø  Daily VIP traveler tracking and relationship management (room drops, birthdays, satisfaction surveys)

Ø  Ownership and management of the TWF VIP loyalty programme.

Ø  Assist the sales & marketing team with ad-hoc events, such as golf days, customer lunches, etc.

Ø  Take ownership of TWF’s CRM system administration and all related functions of the CRM system

Availability

Asap

Salary

Negotiable

Required Qualifications

Ø  Detailed Customer Care knowledge gained over at least three years’ experience in a service-orientated environment;

Ø  Evident outstanding written and verbal communication skills

Ø  Ability to compile and analyse statistical information

Ø  Experience of working with a CRM system

Ø  Ability to remain calm when dealing with difficult or distressed people

Ø  Understanding of the needs for confidentiality and compliance with service regimes.

Ø  Ability to work on own initiative and as part of a team.

Ø  Own transport.

Location

Pretoria - Menlopark

Application details

Contact Name :Carien Du Toit

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