Vacancies

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Comair Travel

Travel Consultant (kulula holidays) (Permanent) Western Cape- Cape Town -Wholesale
Publication: 14 Nov 2017

Job Description

Purpose and Context of the Job
Comair Limited, a JSE listed company is looking for applicants for a Travel Consultant (kulula holidays), based at Comair's Travel offices in Cape Town. This position is required to generate revenue, maximize productivity, maintain high service levels and reach targets through the fulfilment of email, phone, web and direct enquiries for new or existing customers.
The Travel Consultant reports directly to the Reservations Team Leader. This position is accountable for confirming bookings based on enquiries received from the customers. The critical component of this position is to ensure that all enquiries are converted into sales, targets are reached and revenue is increased. They liaise extensively with the customer and suppliers to ensure all customer needs are met. They provide information & recommendations to the clients to ensure their requirements are included in the specified holiday booking (correct visas, accommodation, transport, transfers, activities, insurance, Forex etc). Revenue - is dependent on the number and type of bookings. Enquiries are distributed amongst the agents either via automation or by team leader and can be dependent on type of enquiry (point A to B / Itinerary / group). Telephone enquiries received increases this number significantly. Internal liaison therefore takes place within the reservations team and product / marketing team. External liaison takes place with travel Agents, customer, airlines, 3rd parties, suppliers and reservations consultants / sales & marketing on the supplier side.

Key Performance Areas
To ensure pre-payment is received by specified dates in order to avoid penalties & ensure bookings are still secure.

To customize itineraries, provisional bookings and quotations in order for the customer to use our product, secure a booking, and continue to book through us.

To deliver prompt, efficient and effective service within required timeframes in order to ensure customer satisfaction and repeat business.

To convert a maximum number of calls and enquiries into secured bookings which increase our revenue & margin.

To build relationships with suppliers in order to ensure the best possible rates and confirmed bookings.

To broaden and maintain product knowledge in order to extend the best possible service to customers.

To perform general administrative tasks required within the department.

Availability

ASAP

Salary

Market related

Required Qualifications

  • Grade 12 (Essential)
  • Tertiary qualification in travel & tourism (Essential)
  • GDS qualification (Essential)
  • 2 years’ experience in an IATA registered travel department or agency, handling reservations (Essential)
  • Additional 1 years’ experience in a wholesale travel department or agency (Essential)
  • Handling international reservations (Essential)

Location

Cape Town

General Details

All applicants must apply via the Comair careers website using the link below:
http://erecruitment.comair.co.za/candidateapp/Jobs/View/171102-2/Travel_Consultant

Application details

Contact Name :Charlotte Makaluza