Vacancies

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Club Travel

Fares Consultant (Permanent) Western Cape- Cape Town CBD -Other
Publication: 23 Jan 2018

Job Description

The main objective of this role is to provide Fares information, advice, data capturing and training for the consultants, whilst delivering service excellence and positively promoting the Company brand.  This is achieved through exceeding expectations thereby creating long term relationships, fostering mutually beneficial relationships with suppliers and consultants the best deals most suited to their client’s needs.

Required Qualifications

  • Ensure all fares are captured into OurWeb/ Eglobal fares etc., from any paper deal and Travel Info
  • Prioritise new fares, and load accordingly
  • Ensure that ticketing are copied in with new fares
  • Advise ticketing of any changes / new fares
  • Ensure that an updated fares file is kept in the Fare Deal department.
  • Ensure accurate filing of all contracts.
  • Check Travel Info on a daily basis for new fares / updates.
  • Answer fare queries and emails from consultants (pricing of deals)
  • Assist with ticketing queries
  • Assist with making and issuing bookings
  • Provide Help Desk facility to the Club Group in terms airlines and fares.
  • Assist with eGlobal queries
  • Testing of adhoc technical applications when required.
  • Liaise with our Global partners and assist where necessary.
  • Check quotes submitted to Fares and Routing Specialist and offer suggestions/alternatives
  • Search for the best possible options including price and routing as well as availability

Location

Cape Town CBD

General Details

  • Fares experience.
  • Preferably training experience
  • Good geography, fares and product knowledge is preferable.
  • Attention to detail with a very high accuracy rate.
  • Ability to meet and exceed deadlines and excel under pressure.
  • Computer literate. Comfortable with all GDS systems (or at least two)
  • Outgoing and approachable with excellent customer service skills
  • Excellent verbal and written communication skills
  • Passionate about travel and people.
  • Ability to excel under pressure
  • Excellent organisational skills
  • Team player
  • Willingness to learn

Application details

Contact Name :Wardah Smith

Contact Phone:021-9707777

Apply Now