Vacancies

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Travelstart

Corporate Travel Consultant - Traverlstart.Biz (Permanent) Western Cape- Gardens, Cape Town -Retail
Publication: 22 Mar 2018

Job Description

  • Creates customized travel solutions for VIP travelers Corporate Travel and their families, including air travel, (commercial or private) hotel and car rentals utilizing customer preferred vendors.
  • Respond to requests for price quotations utilizing automated system(s) for domestic and international itineraries to provide immediate information.
  • Promote the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts, applying discount programs appropriately to secure business.
  • Maintain and promote professional and courteous client relations to building personal business relationships, managing prompt and accurate responses to telephone and email communications.
  • Remain informed of all airline rules and regulations and current affairs to clients with accurate information; liaise with Team Leader to keep ensure information is disseminated appropriately.
  • Maintains client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included to maximize customer retention.
  • Provide meet and greet services and assistance based upon need of customer(s) to provide a fully personalized service.
  • Monitors, sorts and works global distribution systems (GDS) queues daily to maintain quality control.
  • Ensures optimum customer service through effective use of phone systems and positive telephone service techniques.
  • Knows and properly uses: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts.
  • Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.
  • Responsible for daily sales reporting and accounting for ticket sales Q Performance administrative functions
  • All other duties deemed necessary to support the business
  • Provide meet and greet services and assistance based upon need of customer’s to provide a fully personalized service recognized as best in class

Availability

ASAP

Required Qualifications

  • Graduate of an accredited high school diploma or greater
  • A high level of IATA and GDS specific knowledge in fares, ticketing and fulfillment skills
  • Extensive Customer Service Training
  • Demonstration of Customer Relationship Management
  • Excellent command of written and spoken English
  • Sound understanding of Corporate Travel Management
  • Strong knowledge of the South African market.
  • Knows and properly uses: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts.
  • Must demonstrate ability to multi task, while working under pressure, utilizing creative thinking to ensure program and individuals solutions
  • Must have an extensive knowledge of local, regional and global travel solutions
  • Works well under pressure and contributes to the team environment
  • Knowledge of ticketing procedures for airline, hotel and car rental systems.
  • Experience in GDS reissue/refunds and amendment processes a bonus
  • Demonstrated internet research skills for customer information
  • Ensures proper human resources and company processes and policies are followed

Location

Gardens, Cape Town

General Details

Let's face it – business travel can be boring at times, whether you're a traveller or a travel arranger.

Holding on to our traveller-centric approach, Travelstart.BIZ cuts through the red tape to keep you agile, save you money and give you peace of mind with our intuitive, cloud-based booking platform which is incredibly easy to use.

Application details

Contact Name :Lee Watts

Contact Phone:214684300

Apply Now