Vacancies

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American Express Travel

Senior Bulk Consultant (Permanent) Gauteng- Rivonia -Retail
Publication: 03 Apr 2019

Job Description

The incumbent of this role must effectively action Group travel booking process at all levels, resulting in an efficient, effective and cost conscious travel service delivery that differentiates Tourvest Travel Services. Ensure the ongoing and all-encompassing viability of the Tourvest Travel Services division.

Availability

ASAP

Salary

TBA

Required Qualifications

EDUCATIONAL REQUIREMENTS

§  Matric Qualification

§  Travel Diploma

EXPERIENCE IN YEARS

§  Minimum 5 years experience with at least 4 being in a senior role in a similar organisation

KNOWLEDGE

§  Beginners and intermediate and advance fares course

§  Ticket reissue course

§  Ticketing course

§  Super User course

§  Business with charm and savvy (Excl External Applicants)

§  Customer service course

§  Sound geographical knowledge

§  Sound visa knowledge

§  Handling of Group reservations

Location

Rivonia

General Details

Issuing, reissuing Tickets and Refunds

General Travel Knowledge

§  Knowledge and work on the relevant GDS

§  Facilitate Corporate and Public Sector Group bookings

§  Cost and issue full domestic and multi sector international reservations including hotel, car, air, transfer, B&B etc

§  Ability to calculate round the world fares

§  Accurately complete all reissues

§  Ability to complete all refunds accurately

§  Ability to mentor more junior consultants

§  Constant knowledge improvement through training

§  Ability to learn and adapt to new systems.

Quality Control(QC) & Reservations

 

§  Limited QC errors

§  Ability to accurately conclude multi-sector/round the world reservations

§  To keep a track of all group bookings on excel spreadsheet

§  Negotiate rates with all suppliers

Policies and Procedures

§  Alignment to all TTS polices/procedures found on Dashboard

§  Fully conversant with the paperless procedure

Standard Operating Procedures (SOP)

§  Full understanding and alignment to the SOP  manual

§   ISO compliant

Preferred Partners & Client’s Profiles

§  Fully conversant with preferred partners both of TTS and the client

 

Profit Performance

§  Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings

§  No tickets to be on the uninvoiced ticket list

§  Assistance give to Consultant for ECC charges

§  All vouchers correctly issued and emailed to the client and supplier

§  Cost conscious for both TTS and the client

 

Client Satisfaction and Relationships

 

§  Understanding and adhering to the clients’ travel policies and procedures

§  The ability to advise the solution to the problem

§  A client centric mentality, with consistent extra mile service

§  Ability to build relationships with TTS clients

§  Immediate attention to any client complaint

§  Adhere to TTS /client turnaround times

§  Onsite administration of a Group should the client require this service

§  Attend sight inspections should the client require this function

Inter-Departmental Business Relationships

§  Attendance of company meetings and functions/team building

§  Building and maintain multi- level relationship within TTS

§  Networking at industrial related events

§  Team player

Application details

Contact Name :Nomsa Mathebula

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