Vacancies

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American Express Travel

Junior Travel Consultant (Temporary) Gauteng- Rivonia -Retail
Publication: 09 Apr 2019

Job Description

An outgoing person that enjoys working within a team.  Able to handle pressure as there could be last minute bookings and changes. Maintain high level customer service.

Must have Amadeus and available immediately

Availability

ASAP

Salary

TBA

Required Qualifications

EDUCATIONAL REQUIREMENTS

§  Matric Qualification

§  Travel Qualifications (e.g. Diploma)

§  Fares & Ticketing basic course

§  Amadeus – Full course

§  Re-issues course (Bonus but not a requirement for Junior consultant)

 

EXPERIENCE IN YEARS

§  Minimum 2 years’ experience in the industry with exposure to re-issues (Corporate or Leisure)

KNOWLEDGE

§  Beginners and intermediate  fares course

§  Ticket reissue course

§  Ticketing course

§  Customer service course

§  Sound geographical knowledge

§  Sound visa knowledge

§  SAM and AGM course

Location

Rivonia

General Details

BOOKING, ISSUING & RE-ISSUING

 

§  Ability to work on the Amadeus GDS

§  Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc via Amadeus / TravelIT

§  Accurately complete all reissues (Bonus but not required for Junior position)

§  Ability to complete all refunds accurately

Ensure all relevant information are obtained from the clients

§  Book preferred partners for all services

§  Manage and control your own Queue in Amadeus

§  Adhere to Tourvest Travel Services Policy

 

MANAGING TASKS

§  Work independently

§  Manage tasks and work volume

§  Effective communication skills

 

POLICIES AND PROCEDURES

§  Alignment to all TTS polices/procedures found on Dashboard

 

PREFERRED PARTNERS

 

§  Book as per allocation with preferred partners of TTS

CLIENT SATISFACTION AND RELATIONSHIPS

 

 

 

§  Understanding and adhering to the clients’ travel policies and procedures

§  The ability to advise the solution to the problem

§  Consistent extra mile service

§  Ability to build relationships with TTS clients

§  Immediate attention to any client complaint

§  Adhere to TTS /client turnaround times – same day turnaround

 

TEAMWORK

§  Assist with any task provided by management

§  Provide assistance to the team where necessary

§  Build good team spirit

§  Good attitude towards assisting staff & management

TOURVEST CULTURE

§  Be the ambassador of TTS

§  Living the step-Up values:

                                 Integrity

                                 Personal Accountability

                                 Commitment to quality

                                 Respect

                                 Empowering our people

                                 Leadership

                                 Passion

                                 Embrace diversity  

JOB CHALLENGES

§  Ability to handle pressure and volume

§  Offering a consistent extra mile service while adhering to the SOP and SLA

§  Multi-tasking

§  Issues with suppliers / airlines

§  Difficult clientele

 

Application details

Contact Name :Nomsa Mathebula

Apply Now