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Senior Inbound Consultant (Portuguese/Spanish speaking) (11520NM) (Permanent) Gauteng- JHB North -Wholesale
Publication: 30 Oct 2019

Job Description

To generate and grow sales whilst maintaining good agent relationships and excellent customer service by offering excellent itineraries to meet and exceed agent & guests expectations.  To secure, cost and present product to the customer accurately, efficiently, timeously and with zero errors.  Develop relationships with agents by continuous communication with them and attending relevant trade shows/if and when required. Deliver service excellence and itineraries to meet and exceed agents’ and guests needs and requirements.  Handle customer complaints efficiently and expediently and escalate resolution thereof when necessary.  Design, develop and plan guests’ journeys.  Quote journeys (product and services) accurately and timeously.  Book and cancel journey (products and services) accurately and timeously.  Administer confirmed bookings in a logical manner and in accordance with company procedure.  Review guest travel documentation. 

Availability

Asap

Salary

Market related

Required Qualifications

Spanish / Portuguese written and spoken.Minimum  5-6 years’ experience in the travel & tourism industry.  Tertiary certificate in Travel & Tourism.  Working knowledge of Tourplan.

Proven experience in handling customer relationships and developing & promoting product and services in the travel industry. General product knowledge on Southern Africa with a big focus on South Africa. Personal or educational travel experience. Must have a valid passport.  Must be willing to work flexible hours.

Location

JHB North

General Details

Company based in - JHB North.

Application details

Contact Name :Nono Mantjiu

Contact Phone:0117893337

Apply Now