Vacancies

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Ethiopian Airlines

Lead Customer Service Agent (Contract) Western Cape- Cape Town City Centre -Airline
Publication: 17 Dec 2020

Job Description

  • Deploys the resources required for daily sales and operational activities.
  • Supervises ticket offices in selling Ethiopian services to customers.
  • Develops ticket agents in their efficiency, enthusiasm and interest in the customers’ needs and acquaints them with tariff manuals, Ethiopian airlines rules and regulations, and other airlines manuals.
  • Responsible for supervising all activities related to the handling of passenger reservations and providing flight information.
  • Handling all group requests.
  • Responds to interoffice communication regarding fare quotations, flight regularities and all discrepancies in a timely manner.
  • Assists area manager in handling operational and administrative matters.
  • Performs any and all ad-hoc duties as requested by the area manager.

Availability

Beginning January 2021

Salary

+/-18000

Required Qualifications

  • Matric, Tertiary education within the tourism or a related field or equivalent relevant airline work experience
  • Advanced Sabre knowledge (not negotiable), Supervising Experience essential, Excellent MS office skills
  • Proven track record of organizational and planning skills

Location

Cape Town City Centre

Application details

Contact Name :Marshe Lesch

Contact Phone:27218791522

Apply Now