Vacancies

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American Express Travel

Senior Concierge Travel Consultant (Permanent) Gauteng- Rivonia -Retail
Publication: 09 Jan 2014

Job Description

 Monthly feedback on amount of quotes versus conversion
 Top destinations and products sold
 Ensure that all relevant details are obtained from clients
 Create all the necessary entries in Amadeus avoiding any
fictitious information
 Process client requests by conducting all required
reservations
 Build relationships with clients to ensure repeat business
 Book air travel with various airlines bearing in mind our
company’s relationship with preferred carriers
 Book car hire using preferred suppliers wherever possible
 Book hotel accommodation and travel packages, also
remembering to use preferred partners
 Provide clients with information with regard to travel
Insurance
 Manage and control your own queue in Amadeus
 Arrange collection and delivery of travel documentation
 Provide clients with travel itineraries
 Arrange visas on request and provide relevant information
 Follow-up on e-mail enquiries
 Prepare and process quote requests
 Sign on to Dashboard daily to obtain updates
 Ensure that you update your product knowledge on an ongoing basis so that you maintain good knowledge
 Accountable for all cash sales from clients
 Using TDT for ticketing and Vouchers where required
 Using of Swipe Request Form
 Using of Invoicing Request Form
 Obtaining CCCF copies where required
 To ensure all monies are collected
 Accountable for all ADM’s and errors – must work accurately at all times
 Fully comprehensive confirmations detailing all
options/rules and restrictions/cancellation fees/change fees/ticketing time limits
 Full understanding and following of divisional procedures
 Full understanding and use of right fax
 Accepting responsibility for your work and that of colleagues
 Full understanding of transaction fees
 Full use and understanding of Communicator and CRM
 Ability to follow paperless procedure and 100% use of quality control
 3 international quotes, 2 domestic quotes, including the cheapest quote at the time
 Logging all quotes, confirmations, client correspondences, tour operator quotes etc in CRM daily
 Assist with any task assigned to you by Management
 Provide assistance to your team where necessary
 Build a good team spirit with colleagues
 Feedback as to whether tasks are completed in time and also attitude towards assisting others
 Teamwork – assist your team as well as fellow colleagues as and when required.
 Handle client queries and solve problems when necessary
 High service levels / High performance culture
 Same day turnaround, maximum 24 hours
 Offer programme benefits to all clients

Availability

ASAP

Salary

Neg

Required Qualifications

Minimum 3-5 years as Senior Travel Consultant
 Matric
 Relevant travel qualifications
 Fare and ticketing basic course
 Amadeus – full course

Location

Rivonia

Application details

Contact Name :Nicole Gasser

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