Vacancies

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Club Med South Africa

Transport and Sales Support Executive (Permanent) Gauteng- Fourways -Wholesale
Publication: 22 Feb 2022

Job Description

Club Med South Africa has a position available for a Transport and Sales Support Executive who will be responsible for managing all transport and Sales Support requests (70 – 80%) and basic Customer Care requests (20 – 30%).
 
Transport
 
Mission 1:  Handle basic transport requests
  • Issuing/cancelling/reissuing of air tickets
  • Action all flight modifications/cancellations in both Amadeus & NA (in-house booking system)  -  name change, date change, flight change, upgrades
  • Advise and action all flight schedule changes
  • Checking Amadeus Q’s on a regular basis
  • Manage airline schedule changes
  • Accurately program flights for in-house reservation system
  • Assist with afterhours emergency situations (emergency laptop)  -  if and when required
 Mission 2:  Support the Call Centre team by actioning all transportation requests
  • Action all modifications/cancellations in both Amadeus & NA (in-house booking system)  -  name change, date change, flight change, upgrades
  • Advise and action all flight schedule changes
  • Actioning requests within specified time (maximum 4 hours)
  • Finding best flight options and pricing for our clients
  • The booking of ancillary services
 Mission 3:  Handle group requests efficiently for the Meetings and Events department
  • Finding effective and cost-efficient group flights for the Meetings and Events department
  • Completing passenger lists and seating requests as per the group’s needs
  • Supporting the groups departments in case of any flight issues (delays, flight cancellations, etc.)
 Mission 4:  Assist the finance department with reconciliation of transport billings
  • Keep Transport Manager updated on all ADM’s, ACM’s and other BSP requirements
  • Keep track of write-offs
Sales Support
 
Mission 1:  Support the Sales team
  • Manage all modifications/cancellations in both Amadeus & NA (in-house booking system) – name change, date change, schedule change, flight change, upgrades
  • Manage special requests that require assistance from a resort/department
  • Make sure cancellation and modification fees are understood and respected as per T&Cs
  • Assist on phones and during OBC campaigns if required
  • Identify training needs for sales team and devise training plan
  • Respect HR policies and processes designed for Transport & Sales Support functions
Mission 2:  Ensure excellent sales fluidity
  • Be responsible for keeping our customers informed and responding the same day or within 24 hours
  • Manage RM fluidity issues when a booking is perhaps blocked or on a waiting list
  • Manage GO/PR/Prize winner/RAV bookings
  • Manage discounts
  • Manage resort sentences
  • Identify possible factors/issues that could block sales and ensure sales fluidity
  • Manage account follow-ups
  • Ensure that all requests, options, waitlists etc. are followed up and actioned
  • Ensure correct procedures are followed and respected:  Client details checked at time of booking, memberships managed correctly, manual requests are done within correct time frame, turnaround time is respected
Customer Care
 
Mission:  Contribute and participate in crisis management situations (before departure, during stay and upon return)
  • Reduce risks and measure the costs by respecting the customer complaints process
  • Keep track of all cases
  • Deal appropriately and professionally with any conflict or litigation situation and escalate matter when required
  • Assist in crisis situations involving our clients (pre-departure, during their stay and/or upon their return)
  • Pre-departure checks and welcome backs

Availability

Immediately

Salary

To be discussed during interview

Required Qualifications

  • Minimum 4 years ticketing experience on Amadeus (ticketing, reissuing, fares etc)
  • Good understanding of the airline industry
  • Knowledge of BSP
  • Excel
  • Problem solver, pro-active, attention to detail, punctual, organized, assertive, ability to perform under pressure

Location

Fourways

General Details

Performance KPIs: 
  • Turnaround time in dealing with requests
  • Attention to detail
  • Ensuring sales fluidity
  • Client oriented, good communication and written skills

Application details

Contact Name :Janene Britz

Contact Phone:011 840 2600

Apply Now