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Guest Experience Liaison (Permanent) Gauteng- Johannesburg North -Wholesale
Publication: 21 Apr 2022

Job Description

The ideal candidate will need to be well versed in Guest Relations with excellent communication skills as well as a high aptitude for customer interaction and to understand and pre-empt the overall needs and wants for a guest’s stay. Ability to work well under pressure in a fast-paced environment and be a great team player who thrives in making a guest journey from ordinary to extraordinary.

Brief description of the position:

  • Create seamless service delivery through regular correspondence with guests during their stay. Delighting them with high attention while focusing on the intricacies of the guest's journey.
  • Maintain effective communication with all journey stakeholders to ensure a smooth & friendly service delivery whilst ensuring all requirements are communicated effectively and efficiently.
  • Deal promptly, efficiently, and pleasantly with any queries and resolve guest queries.
  • Operating according to and in compliance with – Company standards of operations, company policies and procedures, and Company code of conduct.
  • Offer highly personalised guest touch-points which generate significant real and perceived value through strong relationships with trade partners.
  • Have extensive knowledge of all regions we package, attending all training sessions and site inspections where necessary.
  • Analyse guest feedback and provide solutions to ensure continuous improvement towards guest satisfaction and thus positively impacting future travel.

Availability

Immediately

Salary

Negotiable

Required Qualifications

Tertiary certificate in Travel & Tourism/hospitality.

  • Must have Concierge experience.
  • Min 5 years’ experience at a Senior level in Reservations.
  • Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
  • Working knowledge of TourPlan  or similar booking/operating system.
  • General destination knowledge on Southern & East Africa.
  • Personal and work travel experience in Southern and East Africa.
  • Problem solver and good with guest interaction.
  • Excellent attention to detail.
  • Foreign language skills advantageous.

Location

Johannesburg North

General Details

Our client is in the Travel and Tourism industry. 

Application details

Contact Name :Nono Mantjiu

Contact Phone:011 789 3337

Apply Now