Vacancies

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Tourvest Travel Services

Senior Consultant (Permanent) Gauteng- Johannesburg -Retail
Publication: 06 May 2022

Job Description

PURPOSE OF THE JOB
The incumbent of this role must effectively action the travel booking process at all levels, resulting in an efficient, effective and cost-conscious travel service delivery that differentiates Tourvest Travel Services. The incumbent of this role must specialise in leisure and rewards travel with specialist knowledge of the products offered, relevant fares and deals in place. The incumbent must be very client centric and focus on superior service delivery.

PRINCIPLE ACCOUNTABILITIES AND RESPONSIBILITIES
RESERVATIONS | FARES | ISSUING & REISSUING TICKETS
  • Amadeus GDS is a must
  • Full understanding and ability to facilitate bookings via an Online Booking system, portal, or any other medium, e.g., AGM, Travelit and Digital Trip
  • Ability to fulfil package bookings through tour operators and ability to self- package deals
  • Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc
  • Accurately complete all reissues
  • Ability to quote preferred agreement deals and full understanding of the conditions of these deals and eligibility
  • Ability to accurately conclude multi-sector/round the world reservations
  • Ability to complete all refunds accurately
  • Ensure preferred agreement deals are understood & applies
PROFILES & STANDARD OPERATING PROCEDURES (SOP)
  • Alignment to all TTS policies and procedures
  • TTS code of conduct to be read, understood, signed and upheld
  • Full understanding of the SOP procedures, in line with ISO & Company Compliance
  • Full understanding of all ISO compliance requirements
PREFERRED PARTNERS
  • Fully conversant with preferred partners both of TTS and client.
  • Strategic approach when quoting preferred partners
TOURVEST CULTURE
  • Be the ambassador of TTS and uphold company values at all times
JOB EXPECTATION
  • Ability to handle pressure and volume
  • Ability to work independently, and self-manage
  • Flexible with working hours, as per rotating shift roster and extended hours
  • Offering a consistent extra mile service while adhering to the SOP and SLA
  • Client retention
  • Ability to trouble shoot and problem solve
  • Team player

Availability

ASAP

Required Qualifications

  • Matric
  • Relevant travel qualifications
  • Fare and ticketing basic course
  • GDS experience (preferably Amadeus) – full course

Location

Johannesburg

General Details

Experience in leisure rewards an advantage.

Application details

Contact Name :TTS Vacancies

Contact Phone:011 790 0000

Apply Now