Vacancies

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Intrepid Southern Africa

Reservations Manager (Permanent) Gauteng- Johannesburg -Other
Publication: 11 Aug 2022

Job Description

The Reservations team contributes to this success by providing quick and accurate bookings, confirmations and suitable alternatives to all accepted quotes for DMC clients.  The team also completes reservations work for all Intrepid Group brands.

With the guidance, tools and materials provided by the DMC Global team, this role will provide leadership to the team and deliver service-level excellence Southern Africa.  The Reservations Manager is responsible for the team achieving fast turn-around times and accurate bookings and confirmations. 
The Reservations Manager will work with external booking systems and procedures, Travel Studio and other internal systems to manage the booking and confirmation with suppliers of all accommodation, transportation and required activities on trips in the region.  This will include Intrepid Group products as well as external group series and FIT trips as scheduled. This role will complete bookings and provide confirmations to the Sales teams for external clients. 

Salary

327 924 – 380 000 per annum

Required Qualifications

QUALIFICATIONS AND EXPERIENCE
  • 4+ years’ experience in a reservations environment
  • Group Series experience is advantageous
  • Previous supervisory experience, including leading a team through coaching, training & developing
  • Strong destination/regional and local travel knowledge
  • An understanding of and a passion for various styles of travel, including our different brands.
  • Experience with a reservations system
  • Experience with reservations processes
  • Strong written and spoken communicate skills in  English.
  • Strong computer skills, proficient in Microsoft Office
  • Excellent organizational skills, attention to detail, with the ability to prioritize and manage own workload
  • Able to relax and have fun at work with the team and still meet objectives
OTHER SKILLS AND ATTRIBUTES
  • Excellent organizational skills and attention to detail
  • Demonstrating high standards of customer service
  • Confident and professional communication skills
  • Can work independently and with a team
  • Friendly and flexible

Location

Johannesburg

General Details

OTHER REQUIREMENTS
  • To attend monthly office meetings
  • Better understanding of Intrepid Southern Africa DMC's policies and safety procedures

Application details

Contact Name :Nkululeko Malinga

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