Vacancies

12...262728293031323334...221222

Multichoice Group

Team Lead: MultiChoice Travel (Permanent) Gauteng- Randburg -Other
Publication: 21 Dec 2022

Job Description

MultiChoice Travel: Processes & Procedures
  • Manage and supervise the MultiChoice travel team to ensure delivery of travel services to MultiChoice Group (MCG) travellers within agreed service levels and timeframes
  • Meet with business partners and travellers to understand operational needs
  • Participate in 3rd party supplier meetings to educate and bring domain understanding and expertise, to ensure the customers’ needs are met
  • Assist team to resolve operational challenges and arrange training where required
  • Address all customer queries and provide feedback within SLA
  • Monitor team workload and productivity, to ensure consistent and timeous delivery of daily and monthly outputs
Quotes and Bookings
  • Read, understand and adhere to all MultiChoice Service Level Agreements and Travel Policies
  • Ensure that travel team book and manage travel in-line with travel policy
  • Ensure adherence to the use and updating of customer profiles during the booking process
  • Ensure that consultants are trained and comply with the required entries that are required for back office processing of financial documentation
  • Ensure that the travel team advise clients regarding passports, visas, health requirements, foreign exchange, travel insurance, car parking, care hire, accommodation, transfers, excursions and any other related services
  • Ensure that the travel team processes client bookings including pre-seating, meals and any other special requirements
  • Responsible for travel system queue management for changes to travel bookings
  • Provide travel booking and consulting support to the business and travel team
  • Lead consultant supporting the Conferencing and Groups department
Issue of Documentation
  • Ensure that travel team adhere to travel approval and governance processes
  • Ensure that travel team process all necessary documentation required for effective and seamless travel experience
  • Ensure that travel team distribute travel documentation to the relevant parties to ensure a seamless travel experience
  • Ensure the travel team insert and communicate the conditions of travel clearly
  • Manage the team to process, change requests and issue revised travel documentation
  • Upload customers’ purchase order/requisition documents into the relevant system
  • Process pre-payments requests
Cancellations
  • Assist team with all travel cancellations
  • Process/log refund request for all air tickets
  • Keep record of, track and ensure any and all refunds are processed back to the relevant cost centre
Groups & Conferencing
  • Back up travel support to Groups and Conference department
  • Assist Groups Manager with distribution of requests through to travel team
  • Manage response times to group requests
  • Include Groups department in supplier presentations and important trade communication updates
  • Assist where necessary with on the ground program management
Talent Management
  • Responsible for managing team: leave, rosters, breaks, training, and providing back-up travel support for absent team members
  • Responsible for after-hours phones roster and submitting feedback to Manager: Travel & Finance on a monthly basis
  • Manage team performance and development through formal performance optimisation process and informal coaching
  • Mentor, motivate and develop team members and ensure that their efforts are recognized
  • Provide a positive climate for supportive working relationships
  • When required, initiate disciplinary processes for team members calling on support from Human Resources as needed

Availability

Immediately

Salary

Market Related

Required Qualifications

Qualifications
  • Must have valid Global Distribution System (GDS) Certificate
  • Formal Travel Industry Qualification (Certificate or Diploma)
Experience and skills
  • Minimum 5 years international travel consulting experience with a Global Distribution System (GDS – Amadeus, Galileo)
  • Fully proficient with Ticketing on the GDS
  • Experience as a team leader
  • Experience with Travel Industry Voucher and Travel itinerary systems (e.g. QuickTrav, Procon, Travelsoft, etc.)
  • Understanding of ticketing and refund principals and all travel regulatory requirements (e.g. BSP and IATA/UFTAA)
  • Travel industry knowledge and experience, with excellent understanding of various elements of travel, including airline terms, ticketing and fares, geography, destination and product knowledge
Technical Competencies
  • Computer literate in MS Windows and MS Office
  • Competent written and verbal communication skills
  • Ability to multi-task, prioritise and work well under pressure
  • Excellent time management, organizational, and follow-through skills
  • Ability to respond quickly and accurately to requests for information
  • Attention to detail and solutions orientated
  • Ability to be resourceful and proactive in dealing with issues that may arise
Behavioral Competencies
  • Flexibility and adaptive to change
  • Relationship building - develops rapport with staff
  • Discretion and awareness of confidentiality
  • Ability to work independently
  • Self-motivated
  • Takes initiative
  • Service orientated
  • Ability to delegate, motivate and develop team
  • Coaching
  • Accountability
  • Teamwork
  • Interpersonal Support
  • Perseverance
  • Prioritisation
  • Analytical Thinking

Location

Randburg

General Details

Purpose of the Position
  • Manage and supervise the MultiChoice travel team to ensure delivery of travel services to MultiChoice travellers within agreed service levels and timeframes
  • Provide information, advice and booking services directly to customers whilst delivering service excellence and positively promoting customer experience
  • Liaise with 3rd party travel suppliers to educate and ensure the best interest of MCG, travellers and business operations are achieved
  • Lead consultant for the MultiChoice Travel and Conferencing team

Application details

Contact Name :Nokwazi Mhlongo

Apply Now