Vacancies

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Rennies BCD Travel

Programme Manager (Permanent) Western Cape- Cape Town -Retail
Publication: 20 Feb 2023

Job Description

Responsible for managing assigned aspects of client portfolio to include but not limited to client retention, contract negotiation, implementation and business consolidation, sales of products and services, financials (budgets, billing, payment and profitability), business planning and reviews, establishing relationships with key decision makers in multiple regions, staff development, business continuance and escalation of operational issues. Typically direct accountability to a global account managers, internally to Rennies BCD and externally to the customer for the success of the contract or travel program across a BCD Travel geographic region.
 
Key Contacts / Relationships:
Internal:Global Account Managers, National Account Managers, Operations Managers, CDS, Supplier Relations, Finance, Legal Department, Sales, Senior Management, BCD Travel Partner & Affiliate Offices.
External: Customer Global and Regional Account Managers and key location contacts, Industry Suppliers.
 
CORE RESPONSIBILITIES:
  • Responsible for the coordination of all communication across areas both Rennies BCD Travel and client’s global initiatives and interests.
  • Work with Global Account Managers to create supporting business plans/initiatives to support the overarching business plan.
  • Umbrella policy implementation and communication to the region, including budgets, SLAs, etc.
  • Demonstrate and communicate the value that Rennies BCD Travel provides to the client.
 Develop Business Plans, implement key deliverables, measure results 
  • Drive & Drive Support: the lobal/regional/local strategy initiatives of the overarching business plan.
  • Implement:  Create action plan / business plan to implement each program objective for the region with actions and timelines.
  • Measure and Report Results:  Report to the management team for consolidation.
  • Account Reviews:  Plan and execute quarterly business review with the Travel Manager.
 Service Level Agreements (SLAs) and/or Key Performance Indicators (KPIs)     
  • Measure and report on a level: Service Level Agreement for Service, Financial, MIS/CDS, Program Performance, Technology and Communication indicators, as applicable.
  • Support management with business improvement plans, crisis management as required.
 Financial         
  • Support the regional/local budgets and financials (includes billing, payment & profitability).
  • Drive the profitability of the contract
  • Responsible for consolidated regional/ local financial reporting to customer, if needed.
  • Increase revenues by Up-Sell and Cross-Sell of products and services that meet client's needs.
 Manage new business implementations
  • Work closely with internal stakeholders servicing the client or with sales opportunities
  • Responsible for implementation of new business, working closely with global implementation team to ensure customer expectations are met.
 Establish & maintain relationships        
  • Build key relationships within the region & manage relationship mapping
  • Establish and maintain relationships with key customer decision makers in the region, including introduction of Rennies BCD Travel senior management to customer.
  • Establish and maintain relationships within Rennies BCD Travel (owned, partners and affiliates) i to achieve results for customer.
  • Assist in building an internal network with departments, local leaders and key support team members in order to effectively accomplish goals and initiatives that benefit the client and Rennies BCD Travel. 
Negotiations 
  • Support regional/local negotiations & measure performance
  • Up-sell and cross-sell products and services that meet client's needs
  • Introduce consulting services to enhance program
 Operational & Global Reporting Requirements
  • Ensure service delivery within the region, working with Operations counterparts
  • Identifies the opportunities to use technology tools and processes.
  • Escalates operational issues without personally taking on responsibility of solving the issue.
  • Develop business continuance plans.
  • Drive, support & measure customer operations requirements to all owned, partner and affiliate servicing locations within the region; deliver to the overall business plan
  • Support the delivery of regional MIS data
SECONDARY RESPONSIBILITIES
  • Working with Supplier Relations, evaluate success of client preferred supplier programs, assess and recommend areas for improvement.
  • Create and execute surveys and present survey results to support program requirements, plan for global traveler satisfaction survey.
  • Seek out internal and external information to ensure clear understanding of client dynamics and BCD Travel solutions.
  • Organize, prepare and/or participate in customer events/training seminars where appropriate.
  • Professional development of staff

Availability

Immediately

Salary

Negotiable based on experience Benefits include: Pension, Medical Aid, Incentives

Required Qualifications

Required (not-negotiable)
  • Must have a minimum of 5 years travel industry experience in account management or management role
  • Experience implementing & managing large market/ regional clients
  • Fluent in business English
  • Thorough knowledge of business travel management (AM & Ops)
  • Thorough knowledge of travel industry technology
  • Strong business knowledge
  • Effective communication skills (oral, written & presentation)
  • Ability to travel domestically & internationally
Preferred:
  • College / University degree preferred
  • Second language preferred
  • 5+ years’ experience in travel industry

Location

Cape Town

General Details

Knowledge Base Competencies
  • Client Pricing / Client Budgeting - Knowledge of preparing budgets and pricing scenarios for clients; monitoring actual expenses against the budget; understanding what is required to adjust expense or revenue to meet the budget.
  • Industry Knowledge - Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations and trendsetters; ability to apply this knowledge appropriately to diverse situations.
  • Operational Functions - Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.
  • Products & Services - Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations.
  • Business Markets - Knowledge of existing and planned markets and market-related initiatives from the perspectives of the competition, the suppliers, the customer base and the regulatory environment; ability to apply knowledge appropriately to diverse situations.
  • Knowledge of Organization - Awareness and knowledge of and insight into the organization's vision, structure, culture, philosophy, operating principles values and code of ethics; ability to apply this understanding appropriately to diverse situations.
  • Global Perspective - Knowledge of issues, opportunities and challenges for conducting business in the international marketplace; ability to apply this knowledge appropriately to diverse situations.
Differentiating Competencies
  • Innovation -  Develops new ideas and initiatives that improve the organization’s performance.
  • Negotiating - Knowledge of successful negotiation concepts and techniques; ability to successfully negotiate across the organization and with external vendors and clients in a constructive manner.
  • Influencing - Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
  • Business Acumen - Knowledge, insight and understanding of business concepts, tools and processes that are needed for making sound decisions in the context of the company’s business; ability to apply this knowledge appropriately to diverse situations.
  • Effectiveness Measurement - Ability to measure the quality and quantity of work effort for the purpose of improvement.
  • Relationship Management - Ability to establish and build healthy working relations and partnerships with clients, vendors and peers.
  • Cost Benefit Analysis - Knowledge of tools, techniques and practices for analyzing the purpose and scope of a producer, a product, a process, or project in terms of cost and benefits.
  • Cross-Team Integration - Leads multiple teams to communicate and coordinate work as one team.
  • Planning: Tactical, Strategic - Ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
Core Competencies
  • Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive and accurately interpret ideas, information and needs through the application of appropriate communication behaviors.
  • Decision Making & Critical Thinking - Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately and reach productive decisions.
  • Managing Multiple Priorities - Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
  • Goal Setting  - Develops and tracks challenging goals that support business strategies.
  • Producing Results - Ability to utilize assigned resources and leverage back-channel resources (individuals or teams) to achieve or exceed planned outcomes.
  • Planning & Organizing - Mobilizes time and resources to get things done.

Application details

Contact Name :Yasmeen Khan

Contact Phone:+27 (0)87 110 1149

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