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Professional Career Services

Head of Reservations (Permanent) Western Cape- Cape Town- Southern Suburbs -Wholesale
Publication: 07 Feb 2024

Job Description

The purpose of this position is to drive high quality level services within the Reservations team. Candidate will be
accountable for the performance and leadership of the Reservations Team.

Key areas of responsibility:

  • Focusing on Service levels with attention to detail and accuracy, timeous feedback ,etc.
  • Problem solving and communicating with Tour Operator.
  • Working very closely with all Team members in Reservations.
  • Implementing new systems / processes within reservations to continuously improve business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology.
  • Managing of the Reservations budget and ensuring that this is effectively implemented and managed.
  • Plan and support the development of individuals’ skills and abilities through coaching and other interventions so that they can fulfil current or future job/role responsibilities more effectively.
  • Foster a culture of leadership at all levels, promoting collaboration, continuous learning, and an inclusive environment.
  • Integration of systems between Reservations, Finance and Operations – ensuring the flow of information is correct for ease of information flowing to Camps .etc.
  • Managing the business reports which is generated from Tour Plan.
  • Ensuring all systems are fully operational e.g. Emergency weekend cell phone.
  • Developing reports to administer and grow the business for conversions from Provisionals to confirmed.
  • Ensuring that we maximise our capacity of selling and ensuring limited deadbeds are created.
  • Ensuring timeous feedback to Operators with quick turnarounds, attention to detail etc.

 

Availability

Immediately

Salary

Negotiable on experience

Required Qualifications

  • Senior certificate.
  • Tertiary qualification in Travel and Tourism or relevant.
  • Minimum of 5-7 years of experience in leading and managing Reservations Team.
  • Knowledge of Tourplan.
  • Proven leadership and Management skills.
  • Excellent written and verbal communication skills.
  • Strong organizational and time-management skills.

Location

Cape Town- Southern Suburbs

General Details

  • Excellent interpersonal skills.
  • Leadership ability and ability to develop, motivate and mentor staff.
  • Ability to assess regional/international source markets.
  • Identify trends and respond accordingly with products and sales strategies that increase business, financial.
  • results and maximize market share.
  • Team worker with the ability to interface (and motivate) with a variety of departments and people.
  • Excellent communication skills, both written and oral (public and personal).
  • Self-starter, highly motivated, accountable, persistent, astute, organised, methodical, accurate and analytical.
  • Deadline and result orientated.

Application details

Contact Name :Nono Mantjiu

Contact Phone:011 789 3337

Apply Now