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Wings Global Travel

Senior Contact Centre Consultant (Permanent) Gauteng- Johannesburg -Other
Publication: 16 Apr 2024

Job Description

Duties and responsibilities

  • Process and respond promptly to all travel requests and changes ensuring that client specifications and SLA requirements are met.
  • Ensure that clients are informed at first contact of all travel requirements – specific to destination.
  • Carefully check all documents for accuracy and quality and submit to the clients within prescribed time frames.
  • Understand and apply all technology used for operational effectiveness.
  • Apply fare and system knowledge in order to source the most cost-effective fares.
  • Process all visa requirements, where applicable.
  • Continuously check and/or monitor changes to client profile sheets (CPSs) or passenger profile sheets (PPSs), update and advise line manager.
  • Clear own Q.
  • Utilise preferred suppliers for provision of services, where possible.
  • Proactively monitor industry related issues and advise clients accordingly.
  • Understand and apply Wings’ specific policies and procedures.
  • Report all incidents affecting / involving clients and take regular guidance from Line Manager.

Availability

Immediately

Salary

Market Related

Required Qualifications

  • Qualifications and experience
  • Relevant tertiary qualification in travel and tourism.
  • GDS experience mandatory
  • A minimum of 5 years’ experience in the travel industry.
  • An excellent command in the English language.

Location

Johannesburg

General Details

Shift work. Extra hours will be common, including Saturdays, Sundays and public holidays. Adjustment to normal working hours may be required to facilitate servicing non-RSA operations

Application details

Contact Phone:+27105003100

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