Vacancies

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Infusion Consulting

Senior Leisure Consultant (Permanent) Gauteng- Sandton -Retail
Publication: 15 Sept 2014

Job Description

The incumbent of this role is responsible for leading the team within the dedicated portfolio as well as managing a portfolio of elite clients. To this end, the incumbent will need to effectively and efficiently manage and grow client relationships by handling and managing all the travel, card and lifestyle aspects of the client’s needs at all levels; ensuring the company’s service differentiates them from their competitors.

Availability

01 October 2014

Salary

R18K CTC

Required Qualifications

• Leisure and corporate travel consultant experience essential
• Team management experience essential
• Minimum 7 years travel consultant experience
• Sales and acquisition experience required
• Finance experience required
• Elite consultant representative
• Professionalism
• Total accountability beyond area of responsibility
• The ability to accept criticism and rectify
• Ability to Handle Pressure and Volume
• Problem Solving

Location

Sandton

General Details

• Daily management of direct reports
• Attend all company and client meetings
• Drive company's Vision and Step Up Programme to staff
• Drive staff motivation and communication
• Drive customer service and booking conversion
• Attending and resolving customer complaints with urgency
• The ability to advise or seek solutions to problems
• Flexibility to assist out of normal office hours when required
• Meet management deadlines (daily, weekly, monthly, yearly)
• Assisting with day-to-day queries
• Knowledge of staff’s Job descriptions and ensuring they are adhered to
• Knowledge and work on the Amadeus/GaIileo GDS
• Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc.
• Accurately complete all reissues.
• Ability to complete all refunds accurately.
• Ensure negotiated fares and rates are utilized.
• Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings.
• No tickets to be on the uninvoiced ticket list.
• All Emergency Call Centre (ECC) charges invoiced out the following day.
• All vouchers correctly issued and emailed to the client and supplier.
• Cost conscious for both the company and the company's client.
• Makes recommendations for improvement to processes, technical or otherwise, to ensure maximum quality and efficiency.
• Flags complex and/or high exposure issues for resolution to Leisure Manager and makes recommendations for future supplier opportunities based on customer insight and demand.
• Understanding and adhering to all clients’ travel policies, procedures and needs.
• Proactively undertakes self-development and training to enhance skills which ensure achievement of both personal and business goals.
• Maintains an awareness of customer trends and industry developments in the Premium Travel and Lifestyle arena and actively engages with the Lifestyle and Destination Expertise programmes.
• Effectively use a variety of communication methods to maintain relationship with customer based on customer preference and availability.
• The ability to advise the solution to the problem
• A client centric mentality, with consistent extra mile service

Application details

Contact Name :Nomsa Mathebula

Contact Phone:011 465 3944

Apply Now