Vacancies

12...166167168169170171172173174...221222

HRG Rennies Travel

Global Operations Manager (Permanent) Gauteng- Braamfontein -Retail
Publication: 26 Sept 2014

Job Description

PRIMARY PURPOSE OF THE JOB
This position is responsible and accountable for our Global Operation (GCC) and effective servicing of clients from this division. The Global Operations Manager is responsible for a team of consultants and processers.

The finance manager and the strategic account managers will work very closely on a collaborative basis with the Global Operations Manager, as will the other business divisions to ensure support and strategy alignment.

The Global Operations Manager is responsible for the achievement of all standardisation and change management processes within the region and will ensure the implementation of strategic initiatives to ensure exceptional and consistent service levels within hybrid solutions. In essence, the Operations

Manager needs to:
• Effectively manage and lead change
• Implement and manage effective performance of employees to achieve the strategic objectives
• Ensure exceptional and consistent client service
• Manage and achieve process efficiencies
• Implement and manage the HRG Rennies Travel strategy to achieve specific measureables for the region.

KEY PERFORMANCE OBJECTIVES
• Strategy input: The Global Operations Manager needs to:
• Understand the industry; current and future.
• Have a global view of travel trends and benchmarking analysis.
• Understand competitor activity and related opportunities and position HRG Rennies Travel to capitalise on unique strengths in relation to competitors.
• Understand and manage the complexities of the various stakeholder relationships

Communication:
• Understand the company culture, structure and dynamics and use this to continuously improve the running of the division.
• Network across divisions and share ideas, experiences and information.
• Retain technical awareness and ensure changes and enhancements are communicated effectively to the division.
• Ensure there are open, honest communication channels. Develop individual Key performance areas within the division in line with the unit’s strategy.
• Continuously coach and mentor staff with the aim of improvement of performance
• Monitor morale and motivate staff

Project Management:
• Recognise the critical nature of project management and ensure that regional business initiatives are implemented timeously.
• Be involved with the implementation of new business initiatives. He/she will also be involved in specifying changes to existing business processes and products.

Process Management:
• Ensure process standardisation is implemented and maintained and be able to identify areas requiring corrective action.
• Analyse levels of branch complaints and queries and plan and implement appropriate preventative actions.
• Ensure processes are regularly reviewed and processes are improved where appropriate, in line with Global best practise
• Ensure all processes are documented accordingly and aligned to the service strategy.
• Ensuring that ADMS are resolved speedily and corrective measures are put in place to reduce these
• Assist with the management of the budget guarding against over and under expenditure

Client Relationships:
• Deeply understand client needs and work with the Divisional Executive to implement and manage the service strategy
• Understand and provide input to the fee and service models.
• Understand and deliver on global accounts requirements including the enforcement of client travel policy
• Ensuring the service strategy is delivered effectively in line with the high, low and no touch solutions.
• Constant review and measurement of the solutions provided.
• Ensuring the standards of service provided by the division are world-class.
• Assisting new business sales in putting together RFP‘s and tenders for new business.
• Managing client complaints proactively and ensuring resolution through utilisation of all company resources.
• Managing opportunities to expand new business and to retain existing business.
• Must be prepared to take afterhours calls to assist clients where necessary

Availability

1 months’ notice ***ASAP***

Salary

Market Related

Required Qualifications

QUALIFICATIONS AND EXPERIENCE

Required (not negotiable)
• Retail travel industry (6 years)
• People management experience (3 years)
• Relevant tertiary qualification or equivalent experience
• Business related degree or qualification (e.g. BCom) would be an advantage but is not necessary.

EXPERIENCE
• Advanced knowledge of service-related operations
• Knowledge and developed leadership skills specific to change management
• Well-developed understanding and knowledge of service-related technology benefits
• Knowledge and developed leadership skills in the effective management of people and other resources
• Sound commercial abilities including financial planning, management and productivity principles
• At least 3 years previous managerial experience in a related environment.
• Previous experience in managing volume transactions
• Previous experience in managing complexity effectively
• Previous experience in managing large numbers of people in a service environment
• Ability to manage process and technology implementation and improvement

ATTRIBUTES
• Strategic thinking
• Entrepreneurial mind-set with the ability to adapt to diverse challenges ( internal and external) – realise opportunities and implement changes that arise and respond quickly
• Capitalise on opportunities, think and produce under pressure whilst adhering to stringent deadlines
• Improve level of employee and client satisfaction while reducing costs through teamwork.
• Big picture understanding
• Desire/appetite for change
• Exceptional people and communication skills
• Enabling
• Translate strategy into reality
• Innovative

Location

Braamfontein

Application details

Apply Now