Vacancies

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American Express Travel

Top Senior Consultant (Africa Hub) (Permanent) Gauteng- Rivonia -Retail
Publication: 02 Mar 2015

Job Description

An outgoing person that enjoys working within a team. Able to handle pressure as this is a demanding In-House environment. Exposure to Africa critical.
The incumbent of this role must effectively action the travel booking process at all levels, resulting in an efficient, effective and cost conscious travel service delivery that differentiates Tourvest Travel Services. Working hours will vary to normal office hours to accommodate Africa operating hours.

Availability

ASAP

Salary

Neg

Required Qualifications

Beginners and intermediate and advance fares course
Ticket reissue course
Ticketing course
Super User course
Business with charm and savvy (Excl External Applicants)
Customer service course
Sound geographical knowledge
Sound visa knowledge
SAM and AGM course
Amadeus
Galileo

Location

Rivonia

General Details

 Understanding and adhering to the clients’ travel policies and procedures
The ability to advise the solution to the problem
Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings
No tickets to be on the uninvoiced ticket list
All Emergency Call Centre (ECC) charges invoiced out the following day
All vouchers correctly issued and emailed to the client and supplier
Cost conscious for both TTS and the clientFully conversant with preferred partners both of TTS and the Ability to update all travelers profiles client
Limited QC rejections
Ability to accurately conclude multi-sector/round the world reservationsAlignment to all TTS polices/procedures found on Dashboard
Fully conversant with the paperless procedureFull understanding of the SOP manual
Full alignment to the TTS SOPKnowledge and work on the Amadeus/Galileo GDS
Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc
Accurately complete all reissues
Ability to complete all refunds accurately
Ensure corporate fares are utilizedUnderstanding and adhering to the clients’ travel policies and procedures
The ability to advise the solution to the problem
Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings
No tickets to be on the uninvoiced ticket list
All Emergency Call Centre (ECC) charges invoiced out the following day
All vouchers correctly issued and emailed to the client and supplier
Cost conscious for both TTS and the client
A client centric mentality, with consistent extra mile service
Ability to build relationships with TTS clients with both their leisure & corporate travel
Adhere to TTS /client turnarod times
Additional services to that of regular consultants in that the following value adds are also offered to the VIP clients:
Online check in and boarding pass printing (where applicable)
Restaurant reservations or suggestions as well as restaurant reservations within the accommodation establishment where the VIP guest is staying
Spa Services
Recommendations on nightlife hot-spots & tourist attractions
Booking transportation (limousines, yachts, helicopter flips etc.)
Notifications on high flyer type packages i.e. Hot air ballooning of the Masai Mara / special events etc.
Procurement of tickets to special events or tourist attractions
Packages including Tourvest owned hotels (notifications on any type of weekend special etc.)
Upgrade requests with the suppliers for the VIP clients e.g. room upgrade, cabin upgrade, status upgrade (airline frequent flyer)
Go-between between Groups and VIP – CEO conference – be the point of contact and work in conjunction with groups
Possible complimentary transfers offering to VIP clients
Discount vouchers at Tourvest restaurants, hotels, jewellery stores, Forex (discount commission)
Issue the client with a VIP Card
Immediate Turnaround times where possible
Personalised service, including one-on-one, face-to-face travel consultations by appointment where VIP consultant is onsite to the linked business

Application details

Contact Name :Nomsa Mathebula

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