Vacancies

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Travelstart

Refunds Agents (Permanent) Western Cape- CBD -Retail
Publication: 04 May 2015

Job Description

Role and Responsibilities:
Responsible for all the claims and refunds processes for the business - Actioning all refund related queries with all departments and Responsible for all claims and unused e-tickets and processing thereof; Processing refunds accurately according to the IATA fare rules; Accurately quoting and processing all refund request and offering excellent customer service; Assessment and processing of all unused e-tickets; Respond to all relevant inbound and outbound calls and Skype as required; Respond and action all relevant email correspondence with customers; Accurate completion of all invoicing and all other administrative responsibilities; Efficient and accurate data capturing for all refunds and claims reporting.; Assessment and all processing of claims; Accurate creation of credit invoices for claims ; Maintenance of all claims and invoicing documentation for auditing purposes; and Other duties consistent and within the scope of the position.

Required Qualifications

Technical skill requirements:
Efficient working knowledge of Amadeus, Fares, BSP and all invoicing systems; Minimum two years travel industry experience; Fluent English (written and verbal) essential; and Good telephonic manner.

Location

CBD

General Details

Minimum requirements with regards to personal competency requirements needed for this role:
Time management; Ability to follow set procedures; Communication skills – verbal and written; Listening skills; Being able to multitask; Diligent; Attention to detail; Accuracy; Level of urgency; Self motivated; Proactive with a positive approach; and Honesty.

Application details

Contact Name :Zarah

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