Vacancies

12...145146147148149150151152153...221222

Travelstart

Refunds Agents (Permanent) Western Cape- CBD -Retail
Publication: 22 Jul 2015

Job Description

Role and Responsibilities:
  • Responsible for all the claims and refunds processes for the business - Actioning all refund related queries with all departments and Responsible for all claims and unused e-tickets and processing thereof
  • Processing refunds accurately according to the IATA fare rules; Accurately quoting and processing all refund request and offering excellent customer service
  • Assessment and processing of all unused e-tickets
  • Respond to all relevant inbound and outbound calls and Skype as required
  • Respond and action all relevant email correspondence with customers
  • Accurate completion of all invoicing and all other administrative responsibilities
  • Efficient and accurate data capturing for all refunds and claims reporting
  • Assessment and all processing of claims
  • Accurate creation of credit invoices for claims
  • Maintenance of all claims and invoicing documentation for auditing purposes; and
  • Other duties consistent and within the scope of the position.

Required Qualifications

Technical skill requirements:
  • Efficient working knowledge of Amadeus
  • Fares
  • BSP and all invoicing systems
  • Minimum two years travel industry experience
  • Fluent English (written and verbal) essential; and
  • Good telephonic manner

Location

CBD

General Details

Minimum requirements with regards to personal competency requirements needed for this role:
  • Time management
  • Ability to follow set procedures
  • Communication skills – verbal and written
  • Listening skills
  • Being able to multitask
  • Diligent
  • Attention to detail
  • Accuracy
  • Level of urgency
  • Self motivated
  • Proactive with a positive approach; and
  • Honesty

Application details

Contact Name :Zarah

Apply Now