Vacancies

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American Express Travel

Team Leader (Permanent) Gauteng- Rivonia -Retail
Publication: 31 Jul 2015

Job Description

To manage a team of Senior consultants in all aspects of the below. Applicant would be required to be available after-hours for ad-hoc enquiries. Hours to be discussed on application

The incumbent of the position is responsible for ensuring the effectiveness and efficient management of the team. The individual must align to the policies and procedures of Tourvest Travel Services (TTS).

 

Availability

ASAP

Salary

Neg

Required Qualifications

  • Matric Qualification

  • Leadership CourseMinimum 7 years consulting experience

    • Leadership course

    • All fares courses

    • Super user course

    • 90% on senior technical assessment

    • 90% on audits

    • HC/IR course

    • Intermediate knowledge on excel, power point and word (MS office

Location

Rivonia

General Details

  • Referral voucher reports clear daily

  • Invoice errors clear daily

  • Non-validated errors clear daily

  • Uninvoiced ticket report daily

  • International corporate fare tracking daily

  • Domestic corporate deal report updated with QC

  • Passive sector reports monthly

  • Benchmark reports weekly

  • 1 passenger per PNR reports monthly

  • ECC call clearer/complaint (error) logging/invoicing of ECC call reports daily

  • Unused ticket report monthly

  • Refund report monthly

  • Leave audit report and management monthly

  • ADM report and management weekly

  • Audit report overview

  • Incentive calculations monthly

  • Preferred partner support

  • QC, Fares rejection reports

  • Report detailing the reason for every non-preferred partner sold

  • Cash sales

  • Update of operations file monthly

  • LCC correct sign on codes / invoicing/ passive sectors

  • Adhoc reportsAll company and traveller profiles for the team 100% updated

    • All credit card must be loaded by BIS

    • Team bibles 100% updated for all accounts

    • Team awareness and adherence to all client SLAs

    • New account set up / training on travel policies / agreements /

    • SLA’s etc.

    • Staff updates on all new agreements

    • Complaint resolution daily with solutions

    • Team alignment to SOP

    • Consulting for exco per account, percentage dependent on number of direct reports

    • Back up consulting when/if required

    • Logging of all compliments/complaints on SEC (preferable to get client to log directly)

Application details

Contact Name :Yolande Malebo

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