Vacancies

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Travelstart

Refunds Agent (Permanent) Western Cape- Cape Town CBD -Ticketing
Publication: 04 Nov 2015

Job Description

Travelstart is the largest and fastest growing Online Travel agency on the African continent. Now in 15 countries throughout Africa, the Middle East and Turkey, Travelstart's main focus is to make travelling easier for customers in the aspects of planning and booking their trips - flights, hotels, car hire and holiday packages are easy to find with our industry-leading travel technology. We're a company with a global presence and a unique culture championed by more than 200 happy "Travelstarters" worldwide.
We are looking for a Refund Agent.

Role and Responsibilities:
  • Responsible for all the claims and refunds processes for the business - Actioning all refund related queries with all departments and Responsible for all claims and unused e-tickets and processing thereof;
  • Processing refunds accurately according to the IATA fare rules;
  • Accurately quoting and processing all refund request and offering excellent customer service;
  • Assessment and processing of all unused e-tickets;
  • Respond to all relevant inbound and outbound calls and Skype as required;
  • Respond and action all relevant email correspondence with customers;
  • Accurate completion of all invoicing and all other administrative responsibilities;
  • Efficient and accurate data capturing for all refunds and claims reporting.;
  • Assessment and all processing of claims;
  • Accurate creation of credit invoices for claims ;
  • Maintenance of all claims and invoicing documentation for auditing purposes; and
  • Other duties consistent and within the scope of the position.

Required Qualifications

Technical skill requirements:
  • Efficient working knowledge of Amadeus, Fares, BSP and all invoicing systems;
  • Minimum two years travel industry experience;
  • Fluent English (written and verbal) essential; and
  • Good working knowledge of Excel.
Listed below are the minimum requirements with regards to personal competency requirements needed for this role:
  • Time management;
  • Ability to follow set procedures;
  • Communication skills – verbal and written;
  • Listening skills;
  • Being able to multitask;
  • Diligent;
  • Attention to detail;
  • Accuracy;
  • Level of urgency;
  • Self motivated;
  • Proactive with a positive approach; and
  • Honesty.

Location

Cape Town CBD

General Details

Travelstart Positions are open to South Africans or Permanent Residences of South Africa only.
If you are interested in this GREAT opportunity email your CV to hr@travelstart.com with Refunds Agents in the subject line. 

Any applicants not meeting the minimum requirements will not receive a response.
Please note that we reserve to right to amend, freeze the role or not hire. The final appointment will be at the discretion of Travelstart.

Good luck!
 

Application details

Contact Name :HR

Contact Phone:0214684300

Apply Now