Travelinfo

Job Description

The incumbent of this role must effectively action the travel booking process at all levels, resulting in an efficient, effective and cost conscious travel service delivery that differentiates American Express.
 Knowledge and work on the Amadeus/Galileo GDS
 Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc
 Accurately complete all reissues
 Ability to complete all refunds accurately
Ensure corporate fares are utilized
 Understanding and adhering to the clients’ travel policies and procedures
 The ability to advise the solution to the problem
 A client centric mentality, with consistent extra mile service
 Ability to build relationships with TTS clients
 Immediate attention to any client complaint
Adhere to TTS /client turnaround times
 Attendance of company meetings and functions/team building
 Building and maintain multi- level relationship within TTS
 Networking at industrial related events
Team player

 Ability to handle pressure and volume
 Offering a consistent extra mile service while adhering to the SOP and SLA
 Client retention
Assist junior staff

Availability

ASAP

Salary

Neg

Required Qualifications

Qualification:
 Matric Qualification
 Travel Diploma
 Minimum 6 years experience with at least 4 being in a senior role in a similar organisation
 Beginners, intermediate and advanced fares course
 Ticket reissue course
 Ticketing course
 Super user courses
 Sound geographical knowledge
 Sound visa knowledge
 SAM and AGM course

Location

Western Cape

Spearhead

Application details

Nicole Gasser

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