Job Description
Travelstart is the largest and fastest growing Online Travel agency on the African continent. Now in 15 countries throughout Africa, the Middle East and Turkey, Travelstart's main focus is to make travelling easier for customers in the aspects of planning and booking their trips - flights, hotels, car hire and holiday packages are easy to find with our industry-leading travel technology. We're a company with a global presence and a unique culture championed by more than 200 happy "Travelstarters" worldwide.
As our
After Hours Customer Experience Consultant you will be responsible for interacting with clients across various platforms by delivering world class customer services during After Hours shifts; 15:00 - 00:00 on weekdays with rotational weekends and Public Holiday shifts. At this stage you will be able to work from home.
Required Qualifications
Qualification:
Technical skill requirements:
- Efficient working knowledge of Amadeus;
- Minimum one year's experience in travel essential;
- Knowledge of customer service principles and practices;
- Problem analysis and problem-solving;
- Flexibility;
- English essential; and
- Afrikaans or other languages is a plus.
Listed below are the minimum requirements with regards to personal competency requirements needed for this role:
- Ability to deliver world class client services;
- Interpersonal skills;
- Communication skills – verbal and written;
- Listening skills;
- Being able to multitask;
- Diligent;
- Attention to detail;
- Accuracy;
- Team player;
- Self motivated; and
- Proactive with a positive approach.
Location
Western Cape
Cape Town
General Details
Travelstart Positions are open to South Africans or Permanent Residences of South Africa only.
If you are interested in this GREAT opportunity email your CV to hr@travelstart.com with
After Hours Customer Experience Consultant​ in the subject line.
Any applicants not meeting the minimum requirements will not receive a response. Please note that we reserve to right to amend, freeze the role or not hire. The final appointment will be at the discretion of Travelstart.
Good luck!
Application details
HR
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