Job Description
Travelstart is the largest and fastest growing Online Travel agency on the African continent. Now in 15 countries throughout Africa, the Middle East and Turkey, Travelstart's main focus is to make travelling easier for customers in the aspects of planning and booking their trips - flights, hotels, car hire and holiday packages are easy to find with our industry-leading travel technology. We're a company with a global presence and a unique culture championed by more than 200 happy "Travelstarters" worldwide.
Our
After Hours Ticketing Agents are responsible for all ticketing, amendments, reissues and bank payment processes for the business on the After Hours Team. The team currently works from home. Core working hours are 16H00 - 01H00 including Public Holidays and weekend work.
Required Qualifications
Qualification:
Technical Skills Requirements:
- 2 Years knowledge of Amadeus (not an interface), Fares, Ticketing and Invoicing systems;
- Must have access to ADSL; and
- English Essential
Responsibilities of Role:
- Provide world-class customer service to our clients;
- Actioning all ticketing related queries and processes from all departments;
- Responsible for all accounting and invoicing relating to the payment of airline tickets and Travelstart products;
- Processing of credit card and bank payments resulting in tickets being issued or reissued, in an accurate and timely manner;
- Fraud profiling for all South African credit card payments for all online bookings and assistance where needed for other departments and markets;
- Processing of amendments and reissues accurately and according to the IATA fare rules;
- Respond to all relevant inbound phone calls as required from customers;
- Respond to all relevant inbound SMS' and emails from customers;
- Maintain a high quality standard set out by the quality procedure and company policy; and
- Queue management.
Personal Competency Requirements:
- Diligent
- Attention to detail
- Accuracy
- Team player
- Self motivated
- Being able to multitask
- Be proactive with a positive approach
- Time management
- Trustworthy
Location
Western Cape
Cape Town
General Details
Unfortunately this opportunity is only open to South Africans or Permanent Residences of South Africa.
If you are interested in this GREAT opportunity email your CV to hr@travelstart.com with
After Hours Ticketing Agent in the subject line.
Application details
HR
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