An outgoing person that enjoys working within a team. Able to handle pressure as this is a demanding In-House environment.
Ability to handle pressure and volume
Understanding and adhering to the clients’ travel policies and procedures
The ability to advise the solution to the problem
A client centric mentality, with consistent extra mile service
Ability to build relationships with TTS clients with both their leisure & corporate travel
Adhere to TTS /client turnaround times
Additional services to that of regular consultants in that the following value adds are also offered to the VIP clients:
Online check in and boarding pass printing (where applicable)
Restaurant reservations or suggestions as well as restaurant reservations within the accommodation establishment where the VIP guest is staying
Spa Services
Recommendations on nightlife hot-spots & tourist attractions
Booking transportation (limousines, yachts, helicopter flips etc.)
Notifications on high flyer type packages i.e. Hot air ballooning of the Masai Mara / special events etc.
Procurement of tickets to special events or tourist attractions
Packages including Tourvest owned hotels (notifications on any type of weekend special etc.)
Upgrade requests with the suppliers for the VIP clients e.g. room upgrade, cabin upgrade, status upgrade (airline frequent flyer)
Go-between between Groups and VIP – CEO conference – be the point of contact and work in conjunction with groups
Possible complimentary transfers offering to VIP clients
Discount vouchers at Tourvest restaurants, hotels, jewellery stores, Forex (discount commission)
Immediate Turnaround times where possible
Personalised service, including one-on-one, face-to-face travel consultations by appointment where VIP consultant is onsite to the linked business
Handle the VIP 24 hours service offering after hours , on rotational basis
ASAP
Neg
Qualification:
Matric Qualification
Travel Diploma
Minimum 6 years experience with at least 4 being in a senior role in a similar organisation
Beginners and intermediate and advance fares course
Ticket reissue course
Ticketing course
Super User course
Business with charm and savvy (Excl External Applicants)
Customer service course
Sound geographical knowledge
Sound visa knowledge
SAM and AGM course
Gauteng
Rivonia
The incumbent of this role must effectively action the travel booking process at all levels, resulting in an efficient, effective and cost conscious travel service delivery that differentiates Tourvest Travel Services. The VIP consultant should provide our clients with an enhanced 24-hour service as well as create personalised and one-on-one interaction with the VIP clients for better understanding and Service Excellence. Ensure the on-going of all encompassing viability of the Tourvest Travel Services division.
Knowledge and work on the Amadeus/Galileo GDS
Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc
Accurately complete all reissues
Handle Group Flight Bookings
Ability to complete all refunds accurately
Limited QC rejections
Nomsa Mathebula