Job Description
- Ascertain client’s needs and advise suitable products and services.
- Prepare and process quotes within time frame set by company (2 hours for domestic, 24 hours for international and packages).
- Follow up on all quotes within 3 days.
- Build relationship with client to ensure repeat business.
- Liaise with tour operators and other key partners such as hotels and airlines regarding bookings and schedules.
- Advise clients regarding passports, visas, foreign exchange, travel insurance, car parking, car hire, transfers, accommodation and excursions.
- Process clients booking including pre-seating, meals and any special requirements.
- Ensure that the client has been informed of the conditions of travel, in writing, before payment is accepted.
- Create and update client’s booking file including client’s contact details and full details of fare quoted and services offered.
- Inform clients of Club Travels’ Terms & Conditions as well as those of the suppliers.
- Collect payment from clients while adhering to Company policy on form of payment and payment procedures.
- Ensure all necessary documentation is issued within allocated time.
- Make certain the conditions of travel are clearly stated on the itinerary.
- Assist with changes to travel arrangements and bookings where necessary.
- Manage and control own queues.
Required Qualifications
Qualification:
- Minimum 5 years leisure consulting experience
- A leisure client base is required
- Strong geography, destination and product knowledge
- GDS proficient (preferably on Amadeus)
- Sales focused with experience of working in a target driven environment
- Outgoing and approachable with excellent customer service skills
- Excellent verbal and written communication skills
- Passionate about travel and people
- Computer literate with MS Office
- Attention to detail
- Ability to excel under pressure
- Excellent organisational skills
- Team player
Location
Western Cape
Cape Town CBD
General Details
http://careers.clubtravel.co.za
Application details
Wardah Smith
Apply Now