Job Description
Travelstart is Africa’s leading online travel agency and we have a unique opportunity for an experienced operations professional. Our company, which lies at the intersection of travel and technology, is growing and this is your chance to be part of something spectacular.
We are keen to speak to experienced operations managers who are natural leaders. The successful candidate will lead and guide the operational teams who are at the core of our company. If you are able and willing to take the reins by championing our world class service while promoting a rewarding work environment then we can’t wait to hear from you.
The key deliverables in this role will be to:
- Overseeing the travel related operations and services;
- Management of six direct reports and 80 indirect reports;
- Improve the operational systems, processes and policies in support of Travelstarts mission -- specifically, support better reporting, information flow and management, business process and organisational planning;
- Implement achievement of agreed targets and goals;
- Implement and drive KPI;
- Coach, support and guide team managers ensuring they will reach their goals;
- Development of individual program budgets;
- Increase the effectiveness and efficiency of Support Services through improvements to each function as well as coordination and communication between functions;
- Drive initiatives in the management team and organisationally that contribute to long-term operational excellence;
- Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans;
- Ensure scheduling is optimised for workload and to forecast trends and volumes during and after work-hours;
- Maintaining good working relationships between all Travelstart teams;
- Maintain quality and quantity within all teams and identify where it is lacking (provide actions plans to address where it is lacking);
- Ensuring that set deadlines are met within the teams for all tasks and that set procedures are adhered to;
- Costs to be kept to a minimum (head counts and cost accounts);
- Growing profit accounts where possible and showing good return on investment; and
- Overseeing that training and coaching needs are met throughout the teams .
Expectations:
The focus of the role will be:.
- Collaborate with the Operations Processing Manager to ensure smooth running of the Customer Experience and Processing Teams;
- To put effective action plans in place for projects, unforeseen events and new processes adapting them where necessary and following through;
- To be optimisation-minded. This means implementing strategies to ensure teams are giving our customers a superior level of service, while managing your reports’ workload and ensuring daily tasks are fulfilled as cost effectively as possible;
- Guiding and supporting team managers ensuring they have the necessary tools and support to achieve their goals; and
- Upholding the core values of the company and ensuring a happy workplace for all.
Required Qualifications
Qualification:
Listed below are the minimum requirements with regards to skills, competencies and abilities needed for this role:
- The ability to manage individuals and large teams in a busy environment;
- Outstanding communicational and written skills;
- Excellent organisational skills;
- Conflict Management Experience;
- Data Centric; and
- Time Management Skills.
Experience:
- Minimum of 3 - 6 years operations experience;
- Middle management experience essential;
- Senior Management experience beneficial but not essential; and
- Africa Experience beneficial but not essential.
Location
Western Cape
Cape Town CBD
General Details
Does this sound like you?
- I am responsible and motivated;
- I have excellent administrative skills;
- I am a leader;
- I have sales and marketing knowledge;
- I can bring zest and initiative to the team;
- I am keen to get involved in all aspects of my company;
- I am driven;
- I love travel;
- I am willing to take the right risks;
- I am an ideas person; and
- I don’t settle for mediocre.
If you are interested in this GREAT opportunity email your CV to hr@travelstart.com. The reference for this opportunity is “Operations Manager” please insert this into the subject line of your email application.
Any applicants not meeting the minimum requirements will not receive a response.
Please note that we reserve to right to amend, freeze the role or not hire. The final appointment will be at the discretion of Travelstart.
Good luck!
Application details
HR
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